Jane Sun: Travel, crisis management and female leadership

In Good Company with Nicolai Tangen

Norges Bank Investment Management

In Good Company, Business, Norges Bank, Nicolai Tangen

4.8 • 186 Ratings

🗓️ 14 August 2024

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

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Summary

When you are a travel company, how do you deal with a global pandemic?

Trip.com CEO Jane Sun joins Nicolai Tangen in Oslo and share their most memorable trips and experiences.

They also talk about corporate culture, AI in customer service, the travel industry and career building. Sun shares her view on female leadership, and gender equality in the workplace.

So how do you sell out around the world tickets for 200.000 US Dollars each, in 17 seconds? You have to tune in to find out!

In Good Company is hosted by Nicolai Tangen, CEO of Norges Bank Investment Management. New episode out every Wednesday.

The production team for this episode includes PLAN-B's Pål Huuse and Niklas Figenschau Johansen. Background research was conducted by Arabella Graves and Odette Wang.

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Transcript

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0:00.0	Hi everyone. I'm Nicola Tangen, the CEO of the Norwegian sovereign wealth fund. And today in the podcast,
0:06.2	we have Jane Sue, the CEO of Trip.com. Warm welcome. Thank you so much for having me.
0:15.7	Now, I think this is the first podcast you ever done.
0:23.7	That's right.
0:24.6	That is so much fun.
0:26.5	Now, you built Trip.com into one of the world-largest travel companies.
0:31.2	We are the lucky owner, or more than 2% of the company, or roughly $700 million.
0:37.1	So you grew up in Shanghai, studied in the
0:40.6	US. So what does travel mean to you? Travel means quite a lot to me. Maybe I can start with my
0:46.8	journey on travel. I was born in Shanghai and went to Peking University Law School. And during my
0:53.7	second year, one of the professors from the USA
0:56.8	wanted to come and select one students to go to study in the USA.
1:02.1	And I was very blessed for the opportunity to go to study in the USA.
1:07.4	Why did it pick you, you think?
1:09.3	It's because I'm always very curious and ask questions when my professors were presenting.
1:17.9	So when I arrived in the USA, China just opened the door.
1:23.0	It was early stage of the open door policy.
1:27.5	My parents were both engineers.
1:30.2	They made decent living to support my brother and myself.
1:34.3	But if you convert their 200 R&B into USD, it's $20 per month.
1:41.2	So I couldn't ask for money to support myself. Instead, I worked two jobs,
1:47.6	one in as a librarian. The other one is as a bus girl to clean up dishes, making $3 per hour
	...

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