Welcome back to the Look and Sound of Leadership, an ongoing series of

executive coaching tips designed to help you be perceived in the workplace the

way you want to be perceived.

I'm Tom Henschel, your executive coach,

and today we're talking about managing bad behavior.

Six years ago, Brian had been made Vice President of Consumer Product Graphics.

A gifted artist himself, he led a team of other gifted artists who supplied images that would

adorn millions of products around the globe.

He and I had worked together six years back when he'd first become a vice president. In those days

our coaching focused on finding his voice as a leader. Brian and I had laughed a

lot.

I'm glad to say the coaching had been not only enjoyable but also successful.

Plus, his office was a delight to the eye.

Art of all kinds filled the space in every size from little

erasers to giant figures. I always looked forward to being with Brian.

Currently Brian always looked forward to being with Brian.

Currently Brian appeared unable to control his team.

Their deadlines were often dramatic affairs and bad behavior seemed rampant, all of which reflected badly

on Brian.

His boss, a no drama leader named Iris whom I'd gotten to know during his initial coaching six years earlier,

had told Brian he needed to manage his group's bad behavior or move to another role. In response he'd asked if he could work with me again and she

happily said yes. So he and I were together laughing once more. Months into our coaching, an incident flared up.

...