4.6 β’ 2.3K Ratings
ποΈ 16 January 2019
β±οΈ 35 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
What happens when a restaurant chain tries a bold experiment that tests human nature? If you ask customers to pay what they want for a sandwich, will they help others in need? PLUS: Customer Service tackles "genericide.β It happened to the Elevator.
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0:00.0 | Hey, Dan here. |
0:04.8 | We have something a little different this week. |
0:07.0 | We've teamed up with NPR's Planet Money Podcast to bring you the story of a very unusual |
0:12.3 | kind of Panera Cafe and how things didn't quite turn out as planned. |
0:17.2 | If you found us from Planet Money, welcome. |
0:19.8 | Check out our past episodes and subscribe and rate us on your favorite podcast app. |
0:24.6 | Also, we have a Facebook group, search for a household name podcast on Facebook and |
0:29.5 | join the conversation there. |
0:31.7 | Stick around to the end of the show. |
0:33.0 | We have a fun story about what happens when a company loses control of its own brand |
0:37.5 | name. |
0:38.5 | And since this is the start of season two, we'll have a preview of some of the stories |
0:42.7 | we're working on in the next few weeks. |
0:45.7 | And now here's the show in my partner for the episode NPR's Sarah Gonzalez. |
0:52.2 | He's a big deal now, the founder of Panera Bread. |
0:55.1 | But back when he was in college, he was just Ron Shake, some team getting kicked out |
1:00.5 | of stores. |
1:01.5 | I was tossed out of a local convenience store. |
1:03.4 | Wait, you got kicked out of a convenience store in college? |
1:06.2 | Yes. |
1:07.2 | What did you do? |
1:08.2 | They accused us of shoplifting. |
... |
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