25: What You Can Learn from a Company that Manages 12,000 Contractors with Ken Davis of TaskEasy

BiggerPockets Business Podcast

BiggerPockets

Business, Careers

4.8 • 696 Ratings

🗓️ 15 October 2019

⏱️ 62 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today we get a peek inside a company that handles lawn care for 800,000 properties across the U.S. And although few of us will ever build such a behemoth, trust us—you will learn a ton from this episode with TaskEasy CEO Ken Davis. In it, you'll hear how Ken started the company to solve his own biggest headache, why TaskEasy zeroed in on mowing lawns, and the biggest operations challenges the company faces as it services thousands of clients. Also, Ken speaks to the importance of doing right by your very first customers before scaling, why ideas are a dime a dozen (execution—not so much), and how the right mentors can save you a fortune. Ken also reveals his No. 1 tip on how to automate processes in your own business. So if you are looking to get more organized and think strategically about how your business is set up, download this episode and subscribe to the BiggerPockets Business Podcast so you won't miss the next one! In This Episode We Cover: The original vision of TaskEasy Starting a lawn care company without owning a single lawn mower! The difficulty of hiring a contractor The power of technology and automation How he manages his contractors Their business processes How they handle issues and conflicts The single most difficult support request they take How to turn a synchronous experience in support Why they do tasks manually first How they're marketing evolved over time Why you should focus on the "ones and tens" Why you should surround yourself with mentors And SO much more! Links from the Show Uber Lyft Netflix Check full show notes on BiggerPockets: http://biggerpockets.com/bizshow25 Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0	So, you want to be a marketer. It's easy. You just have to score a ton of leads and figure out a way to turn them all into customers. Plus manage a dozen channels, write a million blogs and launch 100 campaigns all at once. When that's done, simply make your socials go viral and bring in record profits. No sweat. Okay, fine. It's a lot of sweat. But with HubSpot's AI-powered marketing tools,
0:23.2	launching benchmark-breaking campaigns is easier than ever. Get started at HubSpot.com slash marketers.
0:30.5	Hello, blue skies. Hello moving onwards and upwards. Hello, taking control of your money.
0:37.9	Say hello to tax-free investing.
0:40.7	Open a Stocks and shares, ICER,
0:42.8	and act by the 5th of April to get 100 to 3,000 pounds cash back.
0:47.8	Cargreaves lands down.
0:49.4	Hello Life.
0:51.6	Register and add or transfer £10,000 plus.
0:54.1	You may get back less than you invests and tax benefits vary.
0:56.7	For terms and conditions, see hl.com.uk.org slash ISA.
1:00.9	This episode is brought to you by Vanta. Stressing over cybersecurity, whether you're a startup, growing fast, or already established.
1:08.7	Vanta can help you get ISO-27,001 certified and more.
1:13.7	Plus, it allows your company to centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk to help your team stay compliant.
1:24.4	Head to vanta.com slash Spotify to learn more.
1:28.8	Welcome to the Bigger Pockets Business Podcast, show number 25.
1:35.5	We just keep growing.
1:36.7	I mean, we're now managing nearly 800,000 properties across the country, and we don't
1:41.7	have any intention of slowing down.
1:43.5	I'm pretty sure we're the largest
1:45.2	lawnmowing company of our kind anywhere in the world, certainly one that doesn't own a lawnmower.
1:53.3	Welcome to a real world MBA from the School of Hard Knox where entrepreneurs reveal what
	...

Transcript will be available on the free plan in -1995 days. Upgrade to see the full transcript now.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from BiggerPockets, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of BiggerPockets and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.