#324 Chris Voss - FBI Negotiation Tactics For Success
Real Talk with Zuby
Zuby
4.8 • 1.2K Ratings
🗓️ 15 August 2024
⏱️ 64 minutes
🧾️ Download transcript
Summary
Chris Voss is a former FBI hostage negotiator, CEO of The Black Swan Group, and co-author of the bestselling book ‘Never Split the Difference’. Zuby and Chris sit down to discuss the art of negotiation and how it can lead to a more successful life. Chris shares his early days and how he got into the FBI, the best vs worst negotiating tactics, and how technology impacts empathy and the nuance of communication.
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Timestamps:
(00:00) Introduction
(04:05) Chris’ journey to the FBI
(12:23) Negotiating scenarios
(17:39) Best vs worst negotiation responses
(26:19) Conveying tone via tech
(30:55) Truth convergence
(44:14) Empathy today
(51:01) Empathy in the West
(54:25) Interpersonal relationship advice
(01:02:13) Outro
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Transcript
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| 0:00.0 | It's my job in any situation to dial into how do you see the world? |
| 0:05.2 | What are you after? |
| 0:06.8 | Have you been wronged? |
| 0:08.8 | What's at stake? |
| 0:10.7 | And then what's happened to you recently? |
| 0:16.4 | I am the man. |
| 0:17.5 | Sick with a slang. |
| 0:18.4 | Sinking I'm destined for fame. |
| 0:20.0 | True for the fan, not for the grand, stunting you're destined for pain. |
| 0:23.3 | I do not frown. |
| 0:24.2 | I do not scam. |
| 0:25.0 | Put some respect on my name. |
| 0:26.7 | Sick like a pain, click and a bang. |
| 0:28.4 | Y'all going to remember the name. |
| 0:30.9 | What's up, ladies and gentlemen, boys and girls around the world? |
| 0:33.2 | I would like to welcome you back to the Real Talk with Zubi podcast. Today's episode is going to be |
| 0:38.4 | an awesome and fascinating conversation. I can't wait to get into it. On today's episode, we have |
| 0:44.2 | got on former FBI hostage and crisis negotiator and author of The Brilliant Book, Never Split |
| 0:50.3 | the Difference. And this is Chris Voss. Welcome to the show. Thanks, man. Happy to be here. |
| 0:54.5 | Very happy to be here with you. |
| 0:55.9 | Awesome, Chris. |
| 0:56.4 | I'm really, really excited about this conversation. |
... |
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