#324 Chris Voss - Top FBI Negotiator Reveals Tactics to Win
Real Talk with Zuby
Zuby
4.8 • 1.2K Ratings
🗓️ 15 August 2024
⏱️ 64 minutes
🧾️ Download transcript
Summary
Chris Voss is a former FBI hostage negotiator, CEO of The Black Swan Group, and co-author of the bestselling book ‘Never Split the Difference’. Zuby and Chris sit down to discuss the art of negotiation and how it can lead to a more successful life. Chris shares his early days and how he got into the FBI, the best vs worst negotiating tactics, and how technology impacts empathy and the nuance of communication.
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Timestamps:
(00:00) Introduction
(04:05) Chris’ journey to the FBI
(12:23) Negotiating scenarios
(17:39) Best vs worst negotiation responses
(26:19) Conveying tone via tech
(30:55) Truth convergence
(44:14) Empathy today
(51:01) Empathy in the West
(54:25) Interpersonal relationship advice
(01:02:13) Outro
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Transcript
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| 0:00.0 | It's my job in any situation to dial into how do you see the world? |
| 0:05.4 | What are you after? Have you been wronged? What's at stake? And then what's happened to you recently? through the fan not grand stunt in your desk for pain |
| 0:23.0 | I do not front I do not scam put some respect on my name |
| 0:26.0 | sick like a bane |
| 0:28.0 | click it a bane y'all don't remember the name |
| 0:30.0 | what's up ladies and gentlemen boys and girls around the world? I would like to welcome you back to the real talk with Zubi podcast |
| 0:36.3 | Today's episode is going to be an awesome and fascinating conversation. I can't wait to get into it. On today's episode, we have got on |
| 0:44.6 | former FBI hostage and crisis negotiator and author of the brilliant book |
| 0:49.7 | Never Split the Difference, and this is Chris Voss welcome to the show. |
| 0:53.0 | Thanks man happy to be here very happy to be here with you. |
| 0:56.0 | Awesome Chris I'm really really excited about this conversation. |
| 0:59.0 | I've done a brief intro there but for my listeners who may not be familiar with you can you |
| 1:03.7 | introduce yourself to them yeah sure former FBI hostage negotiator and after I |
| 1:10.0 | left the Bureau wrote a book called Never Split the Difference, Negotiating, Hostage Negotiation, Emotional Intelligence |
| 1:18.3 | Ideas, Do they apply to your life? |
| 1:20.5 | You know, business and personal life and a book has done really well. |
| 1:24.0 | And it's led the business negotiation category basically for six years. |
| 1:30.0 | But what I'm even prouder of, if I can't be allowed to be proud. |
| 1:35.0 | It sells globally. |
| 1:37.0 | It's just not a bestseller in the US. |
| 1:39.0 | It sells well in China. |
| 1:41.0 | It's in 36 languages I think 33 countries or the other way around. |
... |
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