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Fullerton Unfiltered

614. Navigating Turbulence: A Guide to Managing Customer Expectations in Tough Times

Fullerton Unfiltered

Brian Fullerton

Lawncare, Marketing, Lawnmaintenance, Self-improvement, Brianslawnmaintenance, Landscaping, Business, Education, Salesandadvertising, Fullertonunfiltered, Howtostartalawnbusiness, Entrepreneurship

51.1K Ratings

🗓️ 17 January 2024

⏱️ 53 minutes

🧾️ Download transcript

Summary

In this insightful podcast episode, we delve into the art of managing customer expectations when faced with challenges. Join us as we explore effective strategies and practical tips for businesses navigating turbulent times. From unforeseen obstacles to unexpected setbacks, we provide a roadmap for maintaining transparency, communication, and customer satisfaction.

Transcript

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0:00.0

You're now listening to the Fullerton Unfiltered Podcast.

0:09.0

Straightforward, no nonsense business advice.

0:12.0

Completely Un-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-N-Nfil. forward no nonsense business advice completely un-minmin

0:17.0

grow your business grow your life now here's your host Brian Fullerton

0:21.7

hey what's going on guys welcome to another episode of the Fullerton Unfiltered Podcast.

0:25.2

It is your host Brian Fullerton here, hanging with you guys and good morning.

0:29.3

Well today I wanted to talk a little bit about real life stuff that we are going through right now. We are plowing snow, making that no, finally making it happen. We got some pretty good snow over the weekend on Friday, Saturday, and Sunday up here in Michigan.

0:44.3

Doesn't seem like the system is really turned off that much.

0:47.0

We've been getting a little bit of Clipper systems coming through and, you know, just

0:50.0

some banding, a little quarter inch half inch stuff on Tuesday on Monday

0:54.7

nothing too too crazy but definitely a wild wind chill and it has been

1:00.0

blisterly blissfully blissfully blustfully

1:04.1

whatever the word is it's been very freaking cold folks okay it's been really

1:07.1

really cold here and what we're actually doing on today's podcast I wanted to

1:11.8

go through I'm gonna pull up my note sheet here,

1:14.0

I talk to you guys for just a little bit about some back and forth, some Q&A,

1:20.0

and then also just some conversation about customer expectations for snow plowing and snow removal

1:25.2

and just a little debrief even over the snowstorm

1:28.3

and how we handled a couple situations.

1:30.9

A lot of you guys have been dealing with the snowstorm before ours that cut through the Midwest to the New England states, the northeast, and then this one was a wallet for the Midwest, Michigan, Indiana, Illinois, so on and so forth.

1:44.5

So it's been a really interesting snowstorm

1:47.5

because it's the first snow event actually of 20,

...

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