775. Beyond the Plow: Mastering Customer Service, Expectations & Growth in Commercial Snow Removal
Fullerton Unfiltered
Brian Fullerton
5 • 1.1K Ratings
🗓️ 14 February 2025
⏱️ 88 minutes
🧾️ Download transcript
Summary
In this episode we dive into the key elements of running a successful commercial snow removal operation—focusing on customer service, managing client expectations, and scaling your business. Learn how to build strong relationships, communicate effectively, and position your company for long-term growth in the competitive snow removal industry. Whether you're just starting out or looking to refine your operations, this episode is packed with insights to help you thrive.
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Transcript
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| 0:00.0 | You're now listening to the Fullerton Unfiltered podcast. |
| 0:09.8 | Straightforward. |
| 0:10.6 | No nonsense business advice. |
| 0:12.7 | Completely on. |
| 0:14.5 | Unfiltered. |
| 0:15.6 | Grow your business. |
| 0:16.8 | Grow your life. |
| 0:17.9 | Now, here's your host, Brian Fullerton. |
| 0:21.9 | Hey, what's going on, guys? Welcome to another episode of the Fullerton Unfiltered Podcast. |
| 0:25.8 | It is your host, Brian Fullerton here. |
| 0:27.9 | Hang with you guys. And good morning. Today's podcast episode, I wanted to spend a few minutes here, |
| 0:34.0 | sharing with you guys, some answers to the questions that you submitted on the Instagram |
| 0:38.9 | at Brian's Law Maintenance and the poll in the question talking about our best ways to help |
| 0:44.0 | you guys with your snow removal business. Now, a lot of the questions that I even offer to |
| 0:51.0 | try to help were related to customer service, you know, questions or challenges, |
| 0:56.6 | maybe how do we phrase different things? I'm no expert by any means. But I said, hey, let me do my |
| 1:02.9 | best to wordsmith, some replies and some rebuttals, and maybe just help with some customer |
| 1:07.8 | service issues and challenges that we have while plowing snow. |
| 1:12.2 | And this could be something practical with, you know, the last service we did. |
| 1:16.0 | It could be about the season, broadly speaking. |
| 1:18.5 | And so I wanted to just go through, let's see, about 8, 16, 23 questions that were submitted to me on Instagram. |
| 1:27.4 | And so if you guys aren't to me on Instagram. |
... |
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