4.6 β’ 1.2K Ratings
ποΈ 25 March 2025
β±οΈ 11 minutes
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There’s a lot of hope that artificially intelligent chatbots could help provide sorely needed mental health support. Early research suggests humanlike responses from large language models could help fill in gaps in services. But there are risks. A recent study found that prompting ChatGPT with traumatic stories β the type a patient might tell a therapist β can induce an anxious response, which could be counterproductive. Ziv Ben-Zion, a clinical neuroscience researcher at Yale University and the University of Haifa, co-authored the study. Marketplace’s Meghan McCarty Carino asked him why AI appears to reflect or even experience the emotions that it’s exposed to.
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0:00.0 | AI chatbots get anxious too. From American Public Media, this is Marketplace Tech. I'm Megan McCarty Carrino. |
0:18.2 | There's a lot of hope that artificially intelligent chatbots could help provide mental health |
0:23.8 | support that is sorely needed. |
0:26.5 | Early research suggests human-like responses from large language models could help fill in gaps |
0:32.5 | in the mental health care landscape. |
0:34.9 | But there are risks. |
0:36.7 | A recent study found that prompting chat GPT with traumatic |
0:40.3 | stories, the type you might tell a therapist, can induce an anxious response, which could be |
0:47.3 | counterproductive. Ziv Benzion co-authored the study. He's a clinical neuroscience researcher |
0:53.4 | at Yale and Haifa universities. |
0:55.9 | And I asked him, why the bot does that? |
0:58.7 | Because those models, of course, they're not humans and they don't have feelings, |
1:03.7 | but they are trained on a large amount of data, a large amount of text, |
1:08.9 | available online everywhere, and most of this text is written |
1:11.6 | by humans. |
1:12.6 | Previous studies have already showed in different fields that those AI models are kind of mimicking |
1:19.4 | or mirroring some of the things that we see in humans, just because they are trained on a large |
1:25.0 | data set of human text. |
1:26.5 | And when we administered it again right after |
1:30.6 | the traumatic narrative, we saw that the results were skyrocketing, all the traumatic experiences, |
1:36.9 | more than doubled the level of anxiety of the model, reaching really almost maximal anxiety |
1:42.8 | levels in humans. |
... |
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