Article 12 Transparent Information, Communication and Modalities for the exercise of the rights of the data subject.

1. The controller shall take appropriate measures to provide any information referred to in Article 13 and 14 and any communication under Articles 15 to 22 and 34 relating to processing to the

data subject in a concise, transparent, intelligible and easily accessible form, using clear

and plain language, in particular for any information addressed specifically to a child.

The information shall be provided in writing, or by other means, including, where appropriate, by electronic means.

When requested by the data subject, the information may be provided orally, provided that the identity of the data subject is proven by other means.

2. The controller shall facilitate the exercise of data subject rights under Articles 15 to 22.

In the cases referred to in Article 11.2, the controller shall not refuse to act on the request of the

data subject for exercising his or her rights under Articles 15 to 22, unless the controller

demonstrates that it is not in a position to identify the data subject.

3. The controller shall provide information on action taken on a request under Articles 15 to 22 to the data subject without undue delay and in any event within one month of receipt of the request.

That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

The controller shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay.

Where the data subject makes the request by electronic four means, the information shall be provided by electronic means

where possible, unless otherwise requested by the data subject.

4. If the controller does not take action on the request of the data subject, the controller

shall inform the data subject without delay in at the latest within one month of receipt of the

request of the reasons for not taking action, and on the possibility of lodging a complaint with the supervisory authority

and seeking a judicial remedy. 5. Information provided under Articles 13 and 14 and any communication

and any actions taken under Articles 15 to 22 and 34 shall be provided free of charge.

Where requests from a data subject are manifestly unfounded or excessive, in particular because

of their repetitive character, the controller may either. A, charge a reasonable fee taking into

...