Claire Hughes Johnson (Stripe) - Scaling Operations and People
Entrepreneurial Thought Leaders (ETL)
Stanford eCorner
4.4 • 739 Ratings
🗓️ 24 May 2023
⏱️ 49 minutes
🧾️ Download transcript
Summary
Claire Hughes Johnson is a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. From 2014 to 2021, Claire served as Stripe’s Chief Operating Officer, responsible for scaling the company’s worldwide operations to meet the needs of its rapidly growing user base. During her tenure as COO, Stripe grew from less than 200 employees to more than 6,000. She is also the author of Scaling People: Tactics for Management and Company Building. In this presentation, Hughes Johnson shares her experiences as an operator and her advice for building effective systems and teams as a company scales.
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Transcript
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| 0:00.0 | Who you are defines how you build. |
| 0:07.0 | This is the Entrepreneurial Thought Leader series. |
| 0:11.0 | Brought you by Stanford E-Corner. |
| 0:14.0 | Welcome everybody to the Entrepreneurial Thought Leaders seminar at Stanford University. |
| 0:19.0 | I'm Ravi Balani, a lecture in the management science |
| 0:21.2 | and engineering department at Stanford. And this series, as you know, is brought to you by |
| 0:25.7 | basis, the business association of Stanford entrepreneurial students and STVP, the Entrepreneurship |
| 0:31.8 | Center in the School of Engineering at Stanford. Today, in a slight departure from our normal |
| 0:37.1 | protocol, I'm going |
| 0:38.9 | to be introducing the speaker who's going to be introducing our VIP speaker who's going to be speaking |
| 0:43.1 | on scaling today. And we took the opportunity of Claire's visit to Stanford to bring in one of our |
| 0:48.9 | department's leading scholars on scaling, Bob Sutton. I think you guys all know Bob, but Bob is a professor in the management |
| 0:55.2 | science and engineering department at Stanford and the author of seven books, including scaling up excellence. |
| 1:00.7 | Bob? All right. My name's Bob Sutton is advertised, and I'm here to introduce Claire Hughes-Johnson. |
| 1:06.4 | She's the author of scaling people, tactics for management and company building. Claire has a remarkable background. She's on multiple boards Scaling People, Tactics for Management and Company Building. |
| 1:11.7 | Claire has a remarkable background. |
| 1:13.5 | She's on multiple boards. |
| 1:14.5 | She was at Google for 10 years. |
| 1:16.3 | I think most pertinent to this book, which I spend much of the week reading, it's just |
| 1:20.4 | remarkable, is she was C.O.O. as Stripe. |
| 1:23.9 | At Stripe, as it grew from 200 to 7,000 people. |
| 1:27.2 | That is serious scaling man. |
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