Customer Service 101, with Andy Frisella - MFCEO10

REAL AF with Andy Frisella

Andy Frisella

Motivation, Mfceo, Success, Media, Andy, Social, Project, Frisella, Entrepreneurship, Business, Marketing

4.9 • 32.8K Ratings

🗓️ 11 August 2015

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.

Transcript

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0:00.0	I
0:15.0	What's up guys is Andy Priscilla the MFC. Yo, and you're listening to my podcast the MFC. Yo project if you don't know who we are
0:22.3	fucking Google it
0:24.7	All right me and Vaughn have been sitting here for the last 10 minutes trying to work out a
0:28.8	Intro for the podcast and I keep fucking it up. Yeah, so I'm just gonna say whatever the fuck I want. Yeah, so hello
0:35.9	You're not a strong reader. No, I'm not I read on second grade level, but I speak on a third grade level
0:42.2	That's true. All right guys, so this is the new podcast
0:46.5	I'm here with my two badass co-host
0:49.7	Mr. Ben Newman a
0:51.7	Professional speaker best-selling author and performance coach who works with elite athletes and
0:56.5	Executives all over the world. What's up, Ben? What's going on and Mr. Vaughn Cole or a former pastor and college instructor who's now
1:04.1	Professional writer and communication consultant. What's up?
1:08.8	I'm trying to think of a witty response. There's no witty response. I say hello Vaughn
1:13.7	What's up the intro that you wrote was too hard for me to read so that was the intro that we did
1:18.7	That's good. That's what we're gonna run with. Yeah, I like it. I like to Google or here's an idea
1:24.0	Listen to the other podcast. Yeah, so hey, so we've had these emails asking to know a little bit more about Ben
1:31.8	I don't know if people want to date him or what but
1:35.0	They want to know a little bit more about it. I saw his periscope of
1:37.8	His mixing his protein. I think that you need my date, but the truth is Ben is happily married. Yes
1:44.3	He is so regardless of his awesome protein mixing skills
1:48.2	Yes, which we just displayed on my periscope you can't go back and Andy's replay
1:52.3	That's at Andy for sale on periscope. Yeah, see the replay was very impressive
	...

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