My theory has always been that, you know, I want to take care of my people and then have

my people have an opportunity to take care of our customers.

But with us, if you're a restoration company and you receive jobs from the insurance company,

that's really never going to be the case because you're going to care about the insurance

company first.

So what we like to say is that we work for the homeowner

with the insurance company and not the other way around. But we truly enjoy building relationships

with a lot of our partners in Southern California. And I think one of the hardest things that

you could do nowadays is build a relationship-based

business based off of referrals. You know, when you hear a number like that, 75 to 80% of

our business is based on referrals. That means that we constantly need to make not only their

clients that they refer us happy, but also the referral

partners that we have happy.

Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs

and experts in various fields like marketing, sales, hiring, and leadership to find out what's really behind their success

in business. Now, your host, the Home Service Millionaire, Tommy Mello. Before we get started,

I wanted to share two important things with you. First, I want you to implement what you

learned today. To do that, you'll have to take a lot of notes, but, I want you to implement what you learned today. To do that,

you'll have to take a lot of notes, but I also want you to fully concentrate on the interview,

so I ask the team to take notes for you. Just text, note, N-O-T-E-S, to 888-5-26-1299. That's 888-5-26-1299, and you'll receive a link to download the notes from today's episode.

Also, if you haven't got your copy of my newest book, Elevate, please go check it out.

I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states.

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