Conflict resolution is not a skillset that comes naturally for most of us because our egos will always want to defend us by proving we’re correct at the expense of actually working to a resolution, so what can we do to understand the psychology of conflict resolution and improve our conflict resolution skills? What to Listen For What core psychological principles cause unnecessary conflict and what can you do to deal with them? What are the different phases of conflict resolution? What can you do to develop the skills required for effective conflict resolution and how can they save you from sabotaging your jobs, friends, or relationship? How did Judy Ringer get her start in conflict resolution? During conflict, why do we default to wanting to be right instead of being curious about the other side, and what can we do to flip that switch so we can deal with conflict more effectively? How can using open questions instead of statements or closed questions lead to an environment better suited for conflict resolution? What does it mean to take responsibility for a conflict even if you’re not actually at fault for what happened? How do you reflect on recent conflicts in order to learn from them and develop your conflict resolution skills? What can you do to journal your conflict resolution journey in a way that helps you grow? What simple tips can you implement to start redirecting conflict toward resolution rather than escalation? As a manager, how do you ask the right questions when trying to resolve a conflict between your employees? What markers can you look for to detect conflict under the surface that might not be apparent at first glance so you know when to step in and stop a spark from growing into a wildfire? Conflict resolution is a skill most of us have to work on intentionally and consistently because our default as humans is to “resolve” conflicts by proving we’re right rather than trying to understand both sides and come to an actual resolution cooperatively. The best place to start is by recognizing the moment a conflict arises and making the decision to ask questions instead of proving you’re right. A Word From Our Sponsors Share your vulnerabilities, victories, and questions in our 17,000-member private Facebook group at theartofcharm.com/challenge. This is a unique opportunity where everyone — both men and women — celebrate your accountability on the way to becoming the best version of yourself. Register today here! Vistaprint wants you to be able to “Own the Now” in any situation, which is why our listeners will get 500 high-quality, custom business cards starting at $9.99. Use discount code CHARM at Vistaprint.com. This Fall, start a new monthly routine that’ll upgrade your life and style with a Box of Awesome from Bespoke Post. Bespoke Post sends guys only the best stuff, every month. So whether you’re looking to craft your own hard-cider or toast perfectly aged Fall cocktails—Box of Awesome has you covered. Get 20% off your first monthly box when you sign up at BoxOfAwesome.com and enter the special discount code AOC at checkout. That’s Box of Awesome dot com, special discount code AOC for 20% off your first box. Resources from this Episode Episode 697 - High Value Conflict Resolution Judy Ringer Turn Enemies Into Allies: The Art of Peace in the Workplace Check in with AJ and Johnny! AJ on Instagram Johnny on Instagram The Art of Charm on Instagram The Art of Charm on YouTube