James Timpson: The secrets to running a successful business and making money

Full Disclosure with James O'Brien

Global

Society & Culture

4.6 • 3.5K Ratings

🗓️ 11 April 2024

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

"The best ideas don't come from the boardroom, the best ideas come from the frontline."

James Timpson is the chief executive of Timpson, a family-run business known for its key cutting and watch repair services. James does business differently. His unconventional leadership style has raised eyebrows - but it works. Since taking over Timpson, he has grown the business to over 2,000 stores by developing new ideas, giving ex-prisoners a second chance and putting his employees first.

He has published a book packed with leadership advice for a happier, healthy workforce. The Happy Index: Lessons in Upside-Down Management is out now.

Transcript

Click on a timestamp to play from that location

0:00.0	Look at him go.
0:01.5	He's a quality striker.
0:02.8	No, not him.
0:03.7	The electrician fixing those lights.
0:05.5	Wow.
0:06.2	Is he?
0:06.9	Yes, he uses QuickBooks to prepare for self-assessment.
0:10.3	This is truly game-changing.
0:12.9	Use QuickBooks year-round to ensure your income tax return is shock-free.
0:17.0	That's how you business differently.
0:18.9	Into its QuickBooks.
0:22.1	This is a Global Player Original podcast.
0:30.9	Hello and welcome to Full Disclosure.
0:33.3	A podcast project conceived entirely to let me spend more time than I'd ever go on the radio
0:37.5	with interesting people. And this week's guest, James Timpson, Chief Executive of the Timpsons
0:42.6	Group and author of the Happy Index, Lessons and Upside Down Management, isn't just interesting,
0:47.7	James, but I hope you'll be delighted to know you're one of the people that I've been most
0:50.7	encouraged by listeners to invite onto the podcast. Oh, fantastic.
0:54.7	So one of the, you know, quite often, so you must get this guy on, you must.
0:57.5	And then I heard, I think, I don't disappoint.
0:59.6	It's on them if you do.
1:00.9	So you're both, we're both covered.
	...

Transcript will be available on the free plan in -308 days. Upgrade to see the full transcript now.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Global, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Global and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.