Up next, a mother and child are kidnapped in broad daylight.

I didn't have any clue what anybody could have done.

Carjet kidnapped. God forbid murder.

At first, surveillance cameras tracked their movement.

They know that it's her. They know that her ATM card had been used.

And she looked very calm.

She's alive now. Maybe she'll be alive five minutes from now.

But police soon lose the trail.

We begin to realize that both of these two were in great danger.

Investigators use the only tools they have to find the victims.

They need to act quickly in order to try and save their lives.

It was a Saturday morning on a hot summer day in Greenville, North Carolina.

The Hays family stopped at a local store for some snack food

before going out for the day.

As Jeremy Hayes and his brother-in-law went inside the store,

his wife Ginger decided to change the baby's diaper.

When the men came back outside, the car was gone.

At first, Jeremy assumed it was a joke.

Ginger was up to old tricks again, playing pranks,

and then moved the car around in a parking lot.

So they looked around the parking lot.

Jeremy called Ginger's cell phone, but there was no answer.

...