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Marketplace Tech

Mobile apps are failing users with disabilities

Marketplace Tech

American Public Media

Technology, News

4.61.2K Ratings

🗓️ 21 April 2025

⏱️ 10 minutes

🧾️ Download transcript

Summary

Developers of mobile apps have "room for improvement" in making their platforms fully accessible for disabled users, according to a new report from the software company ArcTouch and the digital research platform Fable.


It looked at fifty popular apps and assessed them for features that improve accessibility like screen reading, text size adjustability, voice controls and multiple screen orientations. The apps were tested by disabled users who reported a poor or failing experience almost three-quarters of the time.


Marketplace’s Meghan McCarty Carino spoke with Ben Ogilvie, head of accessibility at ArcTouch, to learn more about why so many apps are behind.

Transcript

Click on a timestamp to play from that location

0:00.0

You know, digital spaces need to be accessible too.

0:05.4

From American Public Media, this is Marketplace Tech.

0:08.4

I'm Megan McCarty Carrino.

0:19.3

Developers of mobile apps have room for improvement in making their platforms fully accessible for disabled users.

0:28.4

That's according to a new report from the software company ArcTouch and the digital research platform Fable.

0:34.6

It looked at 50 popular apps and assessed them for features that improve

0:39.4

accessibility like screen reading, text size adjustability, voice controls, and multiple screen

0:45.8

orientations. The apps were tested by disabled users who reported a poor or failing experience

0:52.7

almost three quarters of the time. We spoke with Ben

0:56.5

O'Gilvie, head of accessibility at ArcTouch, to learn more about why so many apps are behind.

1:02.9

Both iOS and Android have native components built in for developers to use, which have some of

1:10.0

the accessibility work done for them.

1:12.9

A lot of developers don't take advantage of those native components.

1:18.9

And sometimes even if they do, they've got the building blocks, but they don't piece them

1:23.0

together in a way that works well.

1:25.1

So I'd say it's a combination of lack of awareness, lack of testing,

1:31.2

and lack of inclusion of users with disabilities in the design, development, testing, and

1:38.2

release process all the way through. One of the lowest design scores that you sort of consistently gave to many apps was about whether

1:49.1

they enable landscape orientation. That's kind of surprising. That seems like a very basic function.

1:54.3

It is. It's one of those things that needs to be accounted for from the very beginning.

2:00.6

It's really difficult to go back

2:03.2

and retrofit responsive design into mobile apps if it wasn't considered in the initial

...

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