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Novara Media

Novara FM: Our New Cyberboss Overlords w/ Craig Gent

Novara Media

Novara Media

Philosophy, News, Politics, Society & Culture

4.81.4K Ratings

🗓️ 27 September 2024

⏱️ 77 minutes

🧾️ Download transcript

Summary

How can we resist exploitation when the boss has been replaced by a computer? That’s the premise of Cyberboss, a new book by Craig Gent, North of England editor for Novara Media, which explains how “algorithmic management” is being rolled out in the workplace, starting with Amazon packers, Deliveroo drivers and online supermarket shoppers. He […]

Transcript

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0:00.0

And the F.N. At some point in the last 10 years or so, we seem to have got used to the idea that we're being constantly monitored.

0:27.0

That every link we click, every bus fare we buy, every Instagram video we linger over for a few extra seconds is being

0:34.9

crunched into data by a system that we'll never get to see or understand, but

0:39.7

which has an extraordinary impact on our lives. The ads we're exposed to, the news and our

0:44.4

feeds, how our bosses rate our performance at work, how much a ride home is going to

0:48.8

cost. And it's no longer some malevolent all-seeing big brother we're talking about,

0:54.4

but something comparatively cozy.

0:57.2

The algo.

0:59.2

On social media, the algorithm that determines what you see on screen is kind of like an opponent in a video game.

1:06.5

You can beat it if you know the cheat codes.

1:09.0

But in the real world, algorithms are becoming the central organizing force of many workplaces, replacing

1:16.2

the visible authority of the boss with the invisible authority of a system, one that operates through the real-time tracking of workers through

1:25.1

scanners, screens and wearable devices. We already know about the horrors of

1:30.7

algorithmic workplaces like Uber, who've long been squeezing

1:34.3

driver pay in their quest for profitability, and Amazon, where harsh work quotas prevent

1:39.9

delivery drivers from taking lieu breaks, sometimes leaving them with no choice but to dump bottles of their own urine outside fulfillment centers.

1:47.0

And this type of workplace, one ruled over by algorithmic management,

1:52.0

poses a new set of problems for workers. one ruled over by algorithmic management,

1:52.8

poses a new set of problems for workers

1:55.4

as they try to resist their exploitation.

1:58.3

How can you organize a strike

2:00.0

when the computer system that tells you what to do all day also keeps you physically

...

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