Smart Talks with IBM: Salesforce & IBM: Revolutionizing Experiences with Generative AI
Stuff To Blow Your Mind
iHeartPodcasts
4.4 • 5.9K Ratings
🗓️ 29 November 2023
⏱️ 41 minutes
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Summary
The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting.
They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.
Visit us at: ibm.com/smarttalks
Read more about elevating experiences in the CEO’s Guide to Generative AI from the IBM Institute for Business Value.
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Transcript
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| 0:00.0 | Hey everyone, it's Robert and Joe here. |
| 0:03.0 | Today we've got something a little bit different to share with you. |
| 0:05.6 | It is a new season of the Smart Talks with IBM podcast series. |
| 0:10.6 | Today we are witness to one of those rare moments in history, the rise of an |
| 0:14.0 | innovative technology with the potential to radically transform business and |
| 0:17.5 | society forever. The technology of course is artificial intelligence and |
| 0:21.8 | it's the central focus for this new season of |
| 0:24.3 | smart talks with IBM. Join hosts from your favorite Pushkin podcasts as they talk |
| 0:29.3 | with industry experts and leaders to explore how businesses can integrate AI into their workflows and help drive real change in this new era of AI. |
| 0:38.0 | And of course, host Malcolm Gladwell will be there to guide you through the season and throw in his two cents as well. |
| 0:44.0 | Look out for new episodes of Smart Talks with IBM. |
| 0:47.0 | Every other week on the I Heart Radio app, Apple Podcasts, or wherever you get your podcasts. |
| 0:52.0 | And learn more at IBM.com slash smart talks. |
| 0:57.0 | Hello hello welcome to smart talks with IBM a podcast from Pushkin Industries, I heart radio, and IBM. I'm Malcolm Glaupo. |
| 1:07.0 | This season, we're continuing our conversations with new creators, |
| 1:11.0 | visionaries who are creatively applying technology and business to drive change. |
| 1:16.9 | But with a focus on the transformative power of artificial intelligence and what it means to leverage AI as a game-changing multiplier for |
| 1:26.4 | your business. |
| 1:28.3 | Today's episode highlights the power of collaboration. |
| 1:31.8 | IBM has long been a supporter of the Better Together mindset and embraces partnerships. |
| 1:37.7 | They have been working together with Salesforce for more than two decades, but have recently launched a new collaborative effort surrounding generative AI. |
| 1:47.0 | Pushkin's very own Jacob Goldstein sat down with Matt Candy and Susan Emerson. |
... |
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