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Business Daily

South Korea: why are more stores going staff-free?

Business Daily

BBC

News, Business

4.4796 Ratings

🗓️ 8 April 2025

⏱️ 18 minutes

🧾️ Download transcript

Summary

A shortage of workers is leading some retailers to forgo hiring altogether.

The number of unmanned, or staff-less stores in South Korea has grown rapidly in recent years - from ice cream shops to bustling cafes and bars.

We’ll explore how these unmanned stores operate and if they can offer a solution to the country’s demographic problems.

Is this the answer for business to keep things running when there aren’t enough people to work?

Produced and presented by David Cann

(Image: An unmanned bar in Seoul, South Korea)

Transcript

Click on a timestamp to play from that location

0:00.0

Hello and Aniomashimika.

0:03.0

Welcome to Business Daily from the BBC World Service.

0:06.0

With me, David Kahn.

0:07.0

Today, it's part three in our three-part series on depopulation.

0:11.0

What do you do when there aren't enough people to work?

0:14.0

But if you make it unmanned, this is all resolved.

0:18.0

The solution is to not use anyone at all.

0:21.4

With fewer young people entering the workforce each year, we head back to South Korea,

0:26.1

where some shops and stores are changing.

0:33.4

And going Muinha, or in English, unmanned. In its simplest form, unmanned stores can be vending machines or roadside honesty stores. You've probably used them. But here in South Korea, they're far more than that.

0:46.8

Study cafe, self-rendery, automatic cafe, ice cream store. So how do they work? And could this be a solution to South Korea's dwindling workforce

0:57.2

caused by more than two decades of declining birth rate? All coming up in today's episode of Business Daily.

1:08.5

It's past midnight in the outskirts of Seoul, South Korea, and I felt like some snacks.

1:13.7

You might ask, where would I go at this time?

1:16.3

That isn't a problem, because just across the road from the apartment, there's not one,

1:20.9

but three snack shops that are open 24 hours a day.

1:26.8

The store I've entered is an ice cream shop.

1:29.6

And as you might expect, there are rows of freezers with variety of ice cream.

1:33.9

But there aren't any security guards or a shop assistant.

1:37.2

Just products in full display and an automated kiosk where you pay for what you want.

1:42.2

All I have to do is grab what I want. I'm going to get this

1:47.0

classic ice cream called a piggy bar and pay before leaving.

...

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