Surviving digital banking outages
Tech Life
BBC
4.4 • 221 Ratings
🗓️ 11 March 2025
⏱️ 27 minutes
🧾️ Download transcript
Summary
This week on Tech Life, we ask why online banking and payment outages happen, and find out what you can do to protect your data and money.
The first Saudi Arabian woman to run an international body speaks to us about her life in tech, and her role in charge of the Digital Co-operation Organisation. And if you had to spend a long time on the Moon or Mars, what kind of base would you want to live in ?
We are always keen to hear from you. You can email us: [email protected], or send us a text message or voice note on Whatsapp: +44 330 1230 320.
Presenter: Graham Fraser Producer: Tom Quinn Editor: Monica Soriano
(Image: A woman's hand holds a mobile phone. A login window for online banking is on the screen. Credit: Torsten Asmus/Getty Images)
Transcript
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| 0:00.0 | He tells her that she will be sent to France as a secret agent, and if she's got, she's |
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| 0:09.2 | I'm Helen Obalam Carter, and this is history's secret heroes, where I shine a light on |
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| 0:17.6 | What they wanted was someone to get themselves arrested and sent to Auschwitz. |
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| 0:26.2 | She was a born soldier. She's a freedom fighter in its widest sense. |
| 0:29.8 | The brand new series of History's secret heroes. Listen first on BBC Sounds. |
| 0:35.2 | Welcome to TechLife on the BBC World Service, the programme about technology and how it touches our lives. |
| 0:41.8 | I'm Graham Fraser and this week we are looking at banking and payment outages. It's great being able to keep track of your money and move it around electronically until you can't. |
| 0:52.9 | Why do some online bank accounts, apps and payment systems |
| 0:56.0 | occasionally fail? We speak to an expert. The first Saudi Arabian women to run an international |
| 1:01.9 | organisation speaks to us about her life in tech and her role in charge of the digital |
| 1:07.6 | cooperation organisation. And if you had to spend a long time on the Moon or Mars, |
| 1:12.8 | what kind of base would you like to live in? We start this week with something we've been noticing at TechLife in recent months. |
| 1:39.2 | It's the number of online banking and payment outages that seem to be happening. |
| 1:43.7 | We wondered if it was becoming |
| 1:45.4 | more common. It's difficult to find statistics, but then the BBC broadcast this radio bulletin |
| 1:50.9 | in the UK last week. Data obtained by MPs has revealed that nine banks and building societies |
| 1:57.1 | experienced tech outages that totaled more than 800 hours or 33 days over the past two years. |
| 2:04.2 | The Treasury Committee has been investigating IT failures which prevented customers from accessing their accounts. |
| 2:10.5 | So we started looking to see if it was happening elsewhere. And it is. |
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