The Future of Timpson

Jimmy's Jobs of the Future

Boxlight Creative Studio

Technology, Business, Careers

5 • 1.1K Ratings

🗓️ 21 February 2024

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

Timpson is one of the most recognizable brands in the whole of the United Kingdom. With 2, 000 stores they have a presence on every single high street. They employ 6, 000 people and what you might not realize is 10 percent of those are prison leavers. It's a remarkable statistic and James explains to us how they actually teach people how best to rob them. Timpsons was started in 1865 by shoemaker William Timpson and his brother-in-law, Walter Joyce, in Manchester. To give you an idea of the legacy Timpson has in the UK, it was listed on the Stock Exchange in 1929. 150 years on, it has over 2,000 shops across the UK with brands including Johnson's The Cleaners, Snappy Snaps, Jeeves of Belgravia, The Watch Lab and Flock Inns. Today I'll be talking to James Timpson, in one of their flagship stores and chatting a bit about his new book, The Happy Index, which looks at upside-down management. We speak about the rules of success of a business that has seen itself go through two world wars, a pandemic, and the changing nature of the high street to create one of the most endearing brands in the United Kingdom. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	Using my Berkeley Card Forward Credit Card to pay for the stuff I need now
0:03.2	could help build up my credit school for the day I need something bigger.
0:06.5	So buying a set of headphones, or waits for my workout, smashed it.
0:11.4	Could help in the future when I want to rent my first flat share.
0:15.4	Now that's forward thinking. Check if you're eligible at barclaycard.cote.
0:20.4	33.9% APR representative variables subject to application financial circumstances in borrowing history,
0:25.9	T's and Cs apply.
0:26.9	Responsible use of a credit card can help build your credit score when you pay on time.
0:30.6	Contacting customer service?
0:33.1	For a lot of people, that's an easy way to ruin a good day.
0:36.7	But at Zendesk, we make the customer experience better.
0:40.1	Better for your grand.
0:41.4	Better for your florist.
0:42.8	Better for the guy in Apartment 3A.
0:44.6	Better for you.
0:45.8	Better for everyone.
0:47.3	Because some say the customer is always right.
0:49.3	We say the customer is always human.
0:52.6	And as fellow humans, we want to do something better for all of us.
0:56.5	Zendesk, customer experience with AI built for humans.
1:00.3	Timpsons is one of the most recognizable brands in the whole of the United Kingdom.
1:05.6	With 2,000 stores, they have a presence on every single high street across the United Kingdom.
	...

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