The Right Way to Manage Emotions on Your Team

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 6 August 2024

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Many managers don't know what to say when a team member appears angry, frustrated, or sad. They might even feel it is unprofessional to acknowledge those feelings at all. But research shows that avoidance is costly. Doctoral student Christina Bradley and professor Lindy Greer, both of the Ross School of Business at the University of Michigan, say teams perform better when their leaders respond effectively to members’ emotions. The researchers outline when and how to do that in a way that builds stronger relationships, teams, and organizational culture. Bradley and Greer are coauthors, with Michigan Ross professor Jeffrey Sanchez-Burks, of the HBR article "When Your Employee Feels Angry, Sad, or Dejected."

Transcript

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0:00.0	This October 16th, join me at Future of Business,
0:03.7	HBR's flagship virtual conference exploring what's next for AI, innovation,
0:08.3	and the world of work.
0:09.4	You'll hear from top leaders, including CVS Health CEO Karen Lynch and LinkedIn co-founder
0:14.9	Reed Hoffman and attend mini master classes with leading management thinkers.
0:18.8	Register today and save 25 percent. Visit HPR.org
0:23.6	slash future of business. Welcome to the HBO Ideacast from Harvard Business Review. I'm Kurt Nickett.
0:43.0	It's normal for employees to feel angry or frustrated or down at times and it's very common
0:55.5	for their supervisors to notice and to say nothing. Why? Many managers feel
1:02.2	that it's unprofessional to talk about negative emotions at work,
1:06.0	or they just don't have the wherewithal to talk about them.
1:09.0	But that's a mistake.
1:11.0	Research shows that teams perform better when their leaders acknowledge
1:15.0	their members emotions. And today's guests have some advice for managers who need help with
1:20.5	that. They've researched a mental checklist to run through, like asking,
1:25.4	is the employee working on something time sensitive right now? Do they seem to be
1:29.9	coping? This framework can help leaders know when to validate someone's feelings, offer advice, or just give time and space.
1:38.0	Christina Bradley is a doctoral student and Lindy Greer is a
1:42.5	management professor at the University of Michigan's
1:45.0	Ross School of Business.
1:46.6	Along with their colleague, Professor Jeffrey Sanchez Burks,
1:50.3	they wrote the HPR article,
	...

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