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How I Built This with Guy Raz

Tripadvisor: Steve Kaufer

How I Built This with Guy Raz

Guy Raz | Wondery

Business

4.831.1K Ratings

🗓️ 31 October 2022

⏱️ 80 minutes

🧾️ Download transcript

Summary

Steve Kaufer got the idea for Tripadvisor in 1998 after spending way too many hours online, trying to figure out if a resort in Mexico was really as good as its brochure. When he launched a travel guidance site a few years later, his business plan failed spectacularly because he was trying to partner with other websites, rather than engaging directly with travelers. But Steve eventually arrived at a winning formula: make Tripadvisor available to everyone, aggregate tons of information about hotels and attractions, encourage travelers to add their reviews, and earn a fee from travel companies whenever users clicked to their sites. As the company grew, Steve remained at the helm, leading it through a $210 million sale to IAC, followed by a multi-billion dollar IPO in 2011. Today, Tripadvisor gets over 400 million visitors a month; and Steve—who just stepped down after 22 years—is already thinking about his next business. 

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Transcript

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0:00.0

What is actually going on with the economy nowadays?

0:04.4

The price of gas, inflation?

0:06.5

Are we in a recession?

0:08.2

I'm Jeff Quo, co-host of NPR's Planet Money.

0:11.2

Come along with our super team of econ experts

0:14.1

as we delve into the stories that show you

0:16.2

how the world really works.

0:18.6

That's Planet Money from NPR.

0:20.4

That first revenue check was $500.

0:30.4

$500,000?

0:32.8

That's what I was...

0:34.8

I thought like, is it...

0:36.4

Is the decimal point just in the wrong place?

0:38.6

Is there a typo on this check?

0:40.5

But for three months of web advertising,

0:43.1

your 50% rev share...

0:45.6

It was $500.

0:47.6

Wow, we looked at this and said,

0:51.0

oh, massive sigh.

0:53.4

We got a massive brawl ahead of us,

0:55.7

because there's no other way to say it.

0:58.8

We just had a failed business model.

...

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