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Business Wars

Uber vs Lyft | Damage Control | 5

Business Wars

Wondery

History, Business, David Brown, Management

4.613.2K Ratings

🗓️ 15 June 2020

⏱️ 28 minutes

🧾️ Download transcript

Summary

February 2017, Super Bowl Sunday. Uber CEO Travis Kalanick is taking a black car home when he gets in an altercation with the driver. LIttle does he know, the entire exchange has been captured on a dashcam recording. And when it goes viral, Kalanick will have to fight for his reputation — and his job. 

Lyft, meanwhile, spies an opening. As sexual harassment scandals plague their rival and users move to #DeleteUber, John Zimmer and Logan Green finally have a chance to really capitalize on their “good guy” reputation.

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Transcript

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0:00.0

Hey, prime members. You can listen to business wars. Add free on Amazon music. Download the app today

0:15.3

Sunday, February 5th, 2017

0:18.4

Super Bowl Sunday

0:21.1

Travis Kalanick is squished in the middle seat of an uber black car between two women

0:25.9

He starts shimmying his shoulders to the radio. He's had a few drinks and he's feeling good

0:31.5

The driver keeps glancing in his rearview mirror at Kalanick

0:45.4

As women hop out of the car, the driver turns around in his seat to address Kalanick. He's not about to lose this opportunity

0:55.8

I'm not trying to cry from life

1:00.8

To lure riders away from lift, uber constantly slashes prices, leaving drivers no choice but to log more hours to make up the difference

1:09.2

I lost $97,000 because of you. I think rough because of you

1:15.9

You keep changing your green day. You keep changing your green day. What have I changed about black?

1:23.2

What do you think the whole business? What you dropped the prices on black? Yes you did. We $20

1:30.4

Kalanick isn't having as usual. He doesn't mince his words

1:36.7

The pair starts raising their voices

1:42.3

Kalanick points his finger at the driver

1:46.2

Don't like to take responsibility for that

1:48.8

They blame everything and why my friend is in the email for tonkars

1:54.8

The driver will have the last word

1:57.7

And that's because the entire encounter has been caught by a dashboard recording

2:02.5

The tape will soon go viral

2:04.8

Kalanick is going to regret this moment for the rest of his life

2:08.6

Because soon he'll have to fight for his reputation and his job

...

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