4.6 • 981 Ratings
🗓️ 22 April 2025
⏱️ 12 minutes
🧾️ Download transcript
What’s wrong with going into fix-it mode when someone shares their problems?
Jayson explains why it’s better to offer understanding rather than jumping in with solutions—and how people are more likely to come up with their own answers when they feel truly heard.
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0:00.0 | Hey, welcome back to the Relationship Coaching School podcast. |
0:06.2 | Jason Gattis here, your guide to help people get results. |
0:11.6 | This podcast is for therapists, coaches, and healing arts practitioners who want to get better results with their clients. |
0:22.9 | It's also for you, if you're a client of therapy or coaching, and you want to be a better client, all right? Okay, in this short episode, |
0:30.4 | I'm going to talk about understanding over solutions. What does that mean? Well, have you ever hung out with a friend? And you're just |
0:41.7 | kind of venting about something. And they go right into fixing mode. Well, Jason, have you |
0:48.2 | tried this? Hey, well, you know what you should do? Hey, um, I've got an idea. And what gets missed is understanding what it's like to be them. |
1:01.9 | This happens in partnerships all day long. |
1:06.5 | And it happens when you're a coach working with a client. |
1:17.0 | You, in your zeal and eagerness to help someone, |
1:25.5 | you go right to fix it mode. And I see this with our new coaches all the time. Clients in pain, |
1:30.6 | they're crying or venting or upset about a problem. New coach comes in and says, |
1:40.7 | have you ever tried? Dot, dot, dot. So what's going on there? Well, basically, just a human habit is when we see someone in pain, we want the, it makes us uncomfortable. |
1:47.0 | And we want the pain over there to go away. |
1:52.0 | And so we think extinguishing the pain and solving the problem is the best approach. |
2:00.7 | And so we come in with our big idea, our smartness, our experience, and then we lay it on them. |
2:12.7 | And in the process, the person doesn't even know that it feels bad, but they just kind of know that, like, okay. |
2:25.0 | Have you ever had the response? |
2:26.4 | Like, okay. |
2:27.7 | Huh. |
2:28.3 | No, I haven't tried that. |
2:30.7 | And then the client or the friend is like in their head trying to like think about your solution. |
... |
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