Yelp Adds 'Racist Business' Alert.

The Emily Show

Baker Media, LLC.

True Crime, Entertainment News, News

4.9 • 1.9K Ratings

🗓️ 14 October 2020

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Yelp has taken a broad step. Some praise the social activism, many wonder how this will impact affected businesses. The label first ask questions second approach yelp is taking is problematic. By Yelp’s statement is that the advisory will go up while Yelp is investigating. It is also made clear that this doesn’t have to be an issue with the business directly because it can also be with ‘someone associated with the business’. So if an off duty employee creates this issue…. And the business gets labeled, then what?

My concern for businesses is that Yelp will label first, and it’s unclear how businesses can get these alerts removed. What we know about the court of public opinion is that it doesn’t matter what Yelps investigation finds, it matters that the accusation was placed on the business in the first place.

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Per Yelps blog;

“At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero-tolerance policy to racism. We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support. In fact, we’ve seen that reviews mentioning Black-owned businesses were up more than 617% this summer compared to last summer. Support for women-owned businesses has also increased, with review mentions up 114% for the same time period.

The new Business Accused of Racist Behavior Alert is an extension of our Public Attention Alert that we introduced in response to a rise in social activism surrounding the Black Lives Matter movement.

So far in 2020, we’ve seen a 133% increase in...

Transcript

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0:00.0	Hey there, welcome back.
0:02.0	Today's topic is going to cover a lot.
0:05.6	And it's something I have not yet seen reported,
0:09.4	though by the time this goes live, that may change. If you want to stay up to date and in the loop,
0:16.4	do not forget to text me at 615 455-3216.
0:23.0	It's in the handles on my social media.
0:25.0	It is on the show notes.
0:28.0	It is in the description box, depending on where you're finding this episode. But if you want to stay in the loop as things change,
0:36.0	that is the best place to reach me. And yes, it's free to you, and yes, it's me texting.
0:42.0	Today we're talking about you. And yes, it's me texting.
0:45.6	Today we're talking about Yelp. Yelp has a new social policy that allows a consumer alert on a yelp business if that business has been accused of
0:57.6	being racist. We're going to talk about it. There's a lot to get into here and this is not an easy topic to tackle, but it's a topic that needs to be tackled because though this policy stems from good intention, there are a lot of problems.
1:18.0	So let's talk about why Yelp is hugely problematic at the moment and if you're a business owner what you need to be aware of.
1:25.0	Let's get into it.
1:26.0	Hey there, this is Get Legit, Law, and I'm Emily Baker, Bad-ass lawyer for online business.
1:32.0	I've been a licensed attorney for over 15 years and I'm a former prosecutor.
1:36.4	So yeah, I know some shit and we're going to talk about the legal shit you need to know.
1:41.3	But don't worry. This is not another boring business podcast.
1:45.2	So let's get started.
1:47.2	On October 8th, Yup released a press release, October 8th, 20, I should make this clear.
2:00.0	Yup put out a press release saying that they have a new consumer alert that takes a firm
2:08.6	stance against racism. I'm just going to go ahead and quote yelps release here. At Yelp, we value diversity, inclusion, and belonging,
	...

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