Hey, Prime members, you can listen to how I built this early and ad-free on Amazon Music.

Download the app today.

New years is here, and with it brings the possibility of change.

As one behavioral scientist put it, first starts are really powerful.

So as you head into 2023, LifeKit is a great resource to help you plan your life and tackle changes, both big and small.

Listen to the LifeKit podcast from NPR.

Hey, just before we start the show, a bit of news.

So last year, after a year of doing live shows, we decided we wanted a deeper experience with you with our community.

So we decided to launch a full day how I built this summit.

And it was so amazing and fun that we're doing it again this year.

But this time, we're doing it over two days.

It's happening October 22nd to 23rd in San Francisco, with support from American Express.

And this year, we are doubling down on our main stage speakers.

You're going to be able to hear from and probably even meet some of the greatest living founders and entrepreneurs in the world, including Sarah Blakely of Spanx.

It's the two-word Butterfield of Slack, Kevin Sistram, and Mike Krieger of Instagram, Tyric Fareed of Edible Arrangements, David Neelamann of JetBlue, Troy Carter, who managed Lady Gaga, Marcia Kilgore of Bliss, Genroobio of Away, and many others, including special surprises.

And on top of that, we'll have dozens of side sessions with experts and special guests on everything from the nuts and bolts of starting and scaling your business to ways of thinking in a more innovative and creative way.

The food is great, the coffee is great, the party is super fun.

The how I built this summit is one of the best investments you can make in your own professional and personal development.

And most importantly, you will meet people who will become lifelong friends in contact. So please join us in San Francisco October 22nd to 23rd at Yerba Boenacenter for the Arts to find out more and to get your tickets, including Early Bird Pricing available for just a few more weeks, go to summit.npr.org.

So you've probably heard of or maybe even ordered something from Zappos before, and if you've heard of its founder, Tony Shea, then you'll know that his mantra is that Zappos is a customer service company that happens to sell shoes.

Now, if you haven't heard this episode before, you may not know that Tony doesn't really care about shoes, he actually just has like two pairs.

He's a huge introvert, and he thinks of himself as a very weird guy, and also he lives in an air stream trailer.

...