10.03.22 Unlisted: Customer-No-Service & You / Winter Heating Bills

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.6 • 4.9K Ratings

🗓️ 3 October 2022

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

You may have noticed how difficult it is to find a company phone number. Turns out, that is by design. For business, Clark discusses real ways to build customer loyalty. And if you’re with a company that only rewards new customers, ignoring your loyalty, play their game to protect your wallet. Also, Clark discusses the financial pressures on the cost of energy this winter in the U.S., as part of the world wide energy market, focusing on what we CAN control. Learn what you can expect to pay and what you can do to mitigate it. Customer-No-Service: Segment 1 Ask Clark: Segment 2 Winter Heating Bills: Segment 3 Ask Clark: Segment 4 Mentioned on the show: GetHuman: Call Companies and Fix Customer Service Issues Faster 4 Common Scams on Cash App, Venmo and Zelle (and How To Avoid Them!) Electric Bills Soar Across the Country as Winter Looms - The Wall Street Journal. 7 Easy Ways To Lower Your Heating Bill How To Save Money on Utilities Credit Union vs. Bank: What's the Difference? Clark.com resources Episode transcripts Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	It's my pleasure to welcome you to the Clark Howard Show.
0:08.4	Our mission is to serve you and empower you to make better financial decisions in your
0:14.2	life.
0:16.1	Customer service, I actually call it customer no service.
0:19.2	It's been something I've talked about for years and years.
0:22.9	It's a constant frustration.
0:25.1	Have you noticed how much harder it is now to even find the phone number for a business
0:31.4	to call them?
0:33.9	That's their deal at companies.
0:36.2	They want to make them hard to reach.
0:39.3	Then when you reach somebody, wow.
0:44.0	Many times it's one of these contract call centers could be here in the ICS, could be anywhere
0:49.2	in the world, but the people don't know anything.
0:53.2	They're not able to do anything.
0:57.2	That's bonkers.
0:58.5	We're going to talk about that.
1:00.9	Also, here we are in October.
1:07.4	Some places in the ICS, heaters are already going on.
1:11.3	We're staying indoors more.
1:12.6	I want to talk about what we're facing with winter heating and electricity bills.
1:21.9	We're going to talk that through.
1:25.9	I got a kick out of a story I read in the Financial Times at European English Language
	...

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