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Freakonomics Radio

358. Yes, the Open Office Is Terrible — But It Doesn’t Have to Be

Freakonomics Radio

Freakonomics Radio + Stitcher

Documentary, Society & Culture

4.632K Ratings

🗓️ 15 November 2018

⏱️ 41 minutes

🧾️ Download transcript

Summary

It began as a post-war dream for a more collaborative and egalitarian workplace. It has evolved into a nightmare of noise and discomfort. Can the open office be saved, or should we all just be working from home?

Transcript

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0:00.0

Hey, are you at work right now?

0:07.5

And do you work in an office?

0:09.1

Have you ever worked in an office?

0:12.0

If you have, there's a good chance it was an open office, at least to some degree.

0:17.1

The open office design has been around for decades in a variety of forms.

0:21.8

If you are a cynic, you might think an open office is all about cramming the maximum number

0:27.0

of employees into the minimum amount of real estate.

0:30.0

But you could also imagine that an open office produces better interaction and more collaboration.

0:35.9

Wouldn't it be nice to know if this were true?

0:38.1

That's what these people wanted to learn.

0:41.1

I'm Ethan Bernstein.

0:42.4

I'm an associate professor of business administration at the Harvard Business School.

0:46.4

My name is Stephen Turbin.

0:48.4

I am a recent graduate of Harvard College.

0:52.4

And I currently work for a global management consultant's seat.

0:56.5

Okay, so we're here to talk about a paper that you co-authored called The Impact of the

1:01.2

Open Workspace on Human Collaboration.

1:05.0

I don't think I realized how much anger there was against open offices until the research

1:10.2

was published and I was contacted by a number of friends and colleagues about their open

1:17.4

offices and their deep, deep emotional scarring.

1:23.1

There's certainly a population of people out there who hate.

1:27.1

I think that's perhaps even not strong enough of work.

...

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