Boosting Your Bottom Line With Outstanding Customer Service

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 23 May 2018

⏱️ 87 minutes

🔗️ Recording | iTunes | RSS

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Summary

Shawn is the co-owner and CEO of Reynolds Brothers Exteriors, a successful family-owned eavestrough & exteriors company in Toronto, Canada. In the years since they launched, they’ve received numerous recognitions, such as the Consumers Choice Awards, and HomeStars’ “Best of 2017” award. In this episode, we talked about customer service, hiring, leadership...

Transcript

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0:00.0	This is the Home Service Expert podcast with Tommy Mello. Let's talk about bringing in some more money for your home service business.
0:06.9	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business.
0:23.7	Now, your host, the Home Service Millionaire, Tommy Mello. Welcome back, Home Service Experts. I'm sitting here today with a guest
0:33.9	that visits us from Toronto. His name is Sean Reynolds.
0:40.3	And Sean, I'm really excited to have you on today.
0:41.0	How's your day going?
0:42.8	My day's going great.
0:43.7	Thanks for asking, Tommy.
0:45.8	How's the weather out there?
0:47.6	You know what?
0:49.9	It is a cold one here in Toronto.
0:52.6	I'm actually from a place even more north than Toronto,
0:54.4	and you think you get used to this, but you don't.
0:57.6	And I had the parker on today and the boots.
0:59.9	And I wish I was down in Florida or Miami or somewhere closer where you are.
1:03.1	Yeah, I hear you.
1:04.5	Been in Toronto, I love Toronto.
1:06.4	I actually, being from Michigan,
1:08.4	I used to go to Windsor all the time
1:10.1	and it was like you could drink when you were 18, so made a lot of sense back then.
1:14.8	But when it's this cold, you've got to be able to drink a little bit younger, I think.
1:19.8	So your bio is super impressive, Sean.
	...

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