4.2 • 157 Ratings
🗓️ 17 February 2019
⏱️ 35 minutes
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0:00.0 | Hi, it's Bruce the Butterfly here. |
0:02.6 | And I'm really high up! |
0:04.9 | You see, Scottish Power has just been ranked top large energy supplier in the UK for customer service by citizens' advice. |
0:12.0 | We're reaching new heights of excellence. |
0:14.1 | Higher than any butterfly's bin, that's for sure. |
0:16.6 | It takes a huge effort to get all the way up here. |
0:18.9 | There's a whole team of people working their socks off to reduce call waiting times, |
0:22.6 | improve email response times and handle complaints quicker. |
0:25.8 | But at Scottish power, we're not standing still. |
0:28.3 | We're going to keep setting standards that are higher and higher and higher. |
0:33.5 | For details go to citizensadvice.org.org. |
0:35.5 | Large suppliers include those with a market share of at least 5% in either gas or electricity. |
0:42.4 | Hello and welcome to the Sophie Ridge on Sunday podcast. |
0:45.8 | This week there was lots to talk about with our gets because of the dilemma of what to do |
0:50.1 | with returning Islamic State fighters and their wives was of course thrown into sharp relief |
0:55.3 | with the discovery of the Bethnal Green Schoolgirl |
0:57.8 | and we did find a bit of time for Brexit too. |
1:08.7 | Now if you're not already feeling the momentous weight of Brexit pressing down on you, |
1:13.1 | the Prime Minister has written to Conservative MPs declaring that history will judge us all for the part we've played in the process. |
1:20.7 | So I wonder what the history books will have to say about the fact that just 40 days from Brexit, |
1:25.3 | the government's lost another vote in the House of Commons. |
1:27.5 | Theresa May is going back to Brussels again to plead for concessions, something one of her that just 40 days from Brexit, the government's lost another vote in the House of Commons. |
... |
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