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The Home Service Expert Podcast

Delivering Top-Notch Customer Service No Matter What

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 18 July 2018

⏱️ 42 minutes

🧾️ Download transcript

Summary

Parker is the CEO of Answer 1, a virtual receptionist and business answering service that caters to businesses from various industries. Among many of Answer 1’s achievements include maintaining a 0.01% complaint rate of number of calls answered, and making it to the Inc 5000 List of 2012. In this episode, we talked about customer service, marketing, hiring...

Transcript

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0:00.0

This is the Home Service Expert podcast with Tommy Mello.

0:03.5

Let's talk about bringing in some more money for your home service business.

0:07.2

Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs

0:12.5

and experts in various fields, like marketing, sales, hiring, and leadership to find out

0:18.4

what's really behind their success in business.

0:21.6

Now, your host, the Home Service Millionaire, Tommy Mello.

0:32.1

Welcome back, ladies and gentlemen, to the Home Service Expert.

0:35.1

I'm here with Parker Davis.

0:37.1

Parker owns, he's the CEO of

0:39.7

Answer 1. He took it over in 2015. It's been around for decades. Parker, how's your day going?

0:46.7

It's going well, thanks. Yeah, I'm excited to have you on. You know, a lot of things are very

0:52.5

important to a business, but I don't think there's anything more important than answering and booking the phones that come through.

0:58.8

Tell us a little bit about your company and where you come from and what you guys do today.

1:04.6

Sure.

1:05.7

I'm happy to.

1:06.9

Our purpose as a business is to help our clients grow their business.

1:16.6

And we believe that by providing great customer experiences, answering the phone, being professional, scheduling appointments, etc., creates a very value add for our clients

1:23.6

and helps them grow their businesses.

1:26.6

So we have thousands of clients across the country in many different end markets.

1:31.3

And one of those end markets that we specialize in is helping home services companies answer their phones 24-7 and schedule appointments for their technicians.

1:40.3

And so from HVAC to roofing companies to local plumbers, we're answering their calls and creating customer experiences for their customers.

1:49.7

Okay, perfect.

...

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