Hey, welcome back to the Montagrassment podcast.

Today we have Danette Beale on the podcast.

You know, she posted something on LinkedIn a couple weeks ago about the elevated client experience

and was relating it to our industry.

And it's something that I'm super passionate about.

And her post was timely because I have been kind of putting together this entire client journey of,

you know, what it's like to build a house, what it's like to renovate a house, what it's like to just be in a project, and all of the small touch

points that we can elevate and be better at to create a really great client experience.

So, Danette, you know, brought her on. She's got an impressive background working with some of the largest brands in the world.

You'll hear how she has worked with multiple tech companies, previously with Diggs, who we've

talked with on this podcast before.

And most recently, she's the vice president of marketing at Alassan and has a lot of intel on how, you know, even the smallest, the one, the two-man shop builders can really elevate the client experience.

And it's not as complicated as you might think.

So it's worth listening to and it's worth, you know, considering how you can make

your client experience that much better. Yeah, it was exciting to speak with her. I think it's always

great to have guests on who are somewhat in a different industry than we are. Yeah, she's,

she is in the building and the development

industry, but I think her perspective is, is unique compared to what we do. Um, so she really digs into,

um, like Nick said, client experience, discusses the main pillars of the client experience and

how that's so much different than just your relationship with your clients.

And that was really an eye opener for me because I always look at it from, hey, client

experience is just my relationship with my clients.

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