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The Home Service Expert Podcast

Enhancing Your Company’s Client Retention Efforts through Remarketing and Service Agreements

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 9 June 2023

⏱️ 73 minutes

🧾️ Download transcript

Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about customer retention, business strategies, task delegation…

Transcript

Click on a timestamp to play from that location

0:00.0

You got to ask great questions.

0:02.0

You got to be, you know, here's the deal about IQ versus EQ.

0:06.0

IQ is like I could do a math problem and I can write a perfect sentence and put the

0:10.1

commas in the right place.

0:11.3

And when I say, you're a good guy, it's Y-O-U-Posrophe RE versus Y-O-U-R.

0:18.6

That's not going to get you anywhere in life.

0:20.7

Unfortunately, high IQs

0:22.2

very rarely have great businesses. It's high EQs. How do they make people feel? How do they know

0:28.0

when to ask another question? When do they know what the smile? How do they understand what

0:32.0

somebody is not feeling great? You look at the people that some of you guys seen the bar

0:37.0

scenes when you were younger, maybe here today, and guys are talking to girls. You look at the people that some of you guys seen the bar scenes when you were younger,

0:38.2

maybe here today, and guys are talking to girls. You could just see the person that has the

0:43.0

confidence. They know, they know when to smile and they're, oh, geez, you know, they're telling

0:46.4

great stories. If you don't have that, you're sitting there in the corner afraid to start

0:51.4

anything. You know, most people, Dan Peña, the billion dollar guy, whatever his name, Dan

0:56.9

Pena, he's like, people with low IQs are more successful because they don't have to think

1:01.6

so hard about shit.

1:03.0

They don't have to try so hard to get started.

1:07.1

Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business.

1:21.7

Now, your host, the Home Service Millionaire, Tommy Mello.

1:28.9

Before we get started, I wanted to share two important things with you.

1:32.3

First, I want you to implement what you learned today.

...

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