if you're watching or listening to this, we're not passing judgment.

We just did what you're doing and we realized how idiotic it was.

And to Tommy and my credit is we'll only do idiotic for so long.

And then we're going to do something different.

So in my company, I was a New York City union shop.

My union never gave me anybody that was any good.

They didn't even do anything in training.

So everybody thinks, well, it's union.

No, we had to build this ourselves.

So the org charts, the manuals, and then becoming better trainers ourselves

and building the right training center and learning how to train people are becoming the great trainers,

that builds on this first program. So I did operating power, which is signature operating manual

system today, which gave them the or charts and all the manuals to take control of the existing

company. But Tommy wanted what I wanted is not to be a hostage to his own staff, particularly his techs.

And I said, Tommy, we build new techs the right way. We're not going to be held hostage anymore.

And we're going to build as many as we want. Welcome to the Home Service Expert, where each week

Tommy chats with world class entrepreneurs and experts in fields, like marketing, sales, hiring,

and leadership to find out what's really behind their success in business. Now, your host,

the Home Service Millionaire, Tommy Mello. Before we get started, I wanted to share two important things with you.

First, I want you to implement what you learned today.

To do that, you'll have to take a lot of notes.

But I also want you to fully concentrate on the internet.

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