Episode #09 Sandy Rogers

FranklinCovey On Leadership with Scott Miller

FranklinCovey

Business, Management

4.9 • 851 Ratings

🗓️ 24 July 2018

⏱️ 43 minutes

🔗️ Recording | iTunes | RSS

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Summary

Crack the code to customer devotion. Join Sandy Rogers, customer loyalty expert and former senior vice president at Enterprise Rent-a-Car, to learn how to build fierce loyalty among your customers. Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts to help you become a better leader. http://ow.ly/tH5E30kAxfj

Transcript

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0:00.0	Hello and welcome to Franklin Covey's on Leadership Series.
0:15.0	My name is Scott Miller and I serve as your weekly host and interviewer.
0:18.0	Today I'm honored to be joined by one of the nation's renowned thought leaders
0:22.7	on the concept of organizational customer loyalty
0:26.2	and Franklin Covey's very own global practice leader
0:29.1	on the same topic.
0:30.0	Sandy Rogers, welcome to our studio.
0:31.6	Thank you so much.
0:32.2	Honor to have you here.
0:33.2	Great to be.
0:33.6	Came in from DC last night, understand?
0:35.4	Yes.
0:36.4	It's always nice to go from the humidity to Utah weather, right?
0:38.3	92 to 92 degrees, to 92.
0:39.6	Yeah.
0:40.6	It was actually 101 yesterday, but no humidity here makes it a little more
0:43.8	palatable than the East Coast. Hey delighted to spend some time with you today you
0:47.7	spent the better part of your career becoming really a global expert on coaching and advising and counseling organizations
0:55.6	on how to bill what you call fierce loyalty, not just brand loyalty.
1:00.1	Before we talk about that, I want to hear a little bit of your journey and experience.
1:03.0	Tell us where you got started and how you built this expertise on customer loyalty.
1:08.0	Well, thanks, Scott.
	...

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