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Decoding Sales

Episode 21: How to debug a broken sales process

Decoding Sales

Peter & Alex

Enterprise Sales, Business, Virtual Selling, Sales, Entrepreneurship, Software Sales

5 β€’ 20 Ratings

πŸ—“οΈ 28 September 2021

⏱️ 31 minutes

🧾️ Download transcript

Summary

What to do when you aren't making the sales.

❓ The first question to ask when debugging the process.
🎎 How to figure out the right buyer persona for your product.
πŸͺ“ How to tell you should fire your sales leader.
πŸ”¬ The importance of being hands-on when sales isn't working.


Transcript

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0:00.0

Welcome to Decoding the sales, a podcast where an engineer, that's me, Alex, and a salesperson. That's me, Peter. Talk about the art and

0:15.4

science of sales as it relates to life and business. In this episode we're going to

0:19.8

talk about how to handle a sales process that isn't working.

0:24.0

Have you ever been in a situation where you're either wondering is it the

0:27.6

product is it the sales leader is it the sales process or just getting stuck you're team, your organization is not hitting the number, how do you

0:36.8

know what's wrong and most importantly what to do to fix it?

0:41.2

In this episode, Peter's going to pull back the curtains on how he helps his

0:45.3

team and others actually navigate these thorny questions so they can get from sales failures

0:52.1

and being read on the numbers to hitting and exceeding quota regularly.

0:57.7

So Peter, just to start off, when people come to you and ask my sales process,

1:03.2

something's wrong.

1:04.4

Where do you start?

1:06.2

The first thing I start with is to figure out

1:09.6

who the buyer is and what is the feedback

1:12.4

that you're getting even qualitatively on your product because to get to a number you have a lot of feedback that you've gotten

1:20.0

presumably from research as well as early customer conversations.

1:24.0

So that's the first thing I asked, do you have the right buyer?

1:27.0

And is the buyer saying that there's an obvious pain point that your product could solve?

1:31.0

Even without the numbers, are people saying

1:34.0

you're solving a problem for them.

1:36.0

And what are you looking for there?

1:37.3

What's the difference between lukewarm and polite

...

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