How to Harness Staffing Power to Deliver Top-Quality Service and Win Life-long Customers

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 12 February 2021

⏱️ 80 minutes

🔗️ Recording | iTunes | RSS

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Summary

Al Levi has been rated as one of the 25 most influential contractors in the United States by Plumbing and Mechanical Magazine, where he has also been a longtime columnist. After starting and growing his own business, he was able to sell the business to then retire before reaching 50. He is the author of The 7-Power Contractor, and helped in co-authoring the book The Home Service Millionaire.

In this episode, we talked about entrepreneurship, contracting, leadership, staffing...

Transcript

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0:00.0	Without processes and procedures that are objective, what are you judging my performance on?
0:06.4	And here's how what we used to do is it was our opinion.
0:09.2	Worse than that, it was Al's opinion, Ritchie's opinion, Marty's opinion, service management, everybody had a different opinion.
0:16.1	It's a miserable day to be an employee anywhere and have to live by what other people are making up a
0:23.7	subjective thing. Now, either my uniform is on right or my truck is right and I have a photo,
0:29.4	it's objective. I love that. And I have yet to meet employees that work for me for any period of
0:34.9	time and now any of the companies that I work for who don't
0:38.9	come to love that. And if they don't come to love that, I'm going to question, why are they still there
0:44.4	with you? Because they've got to go. And Tommy and you and I both know, we're talking about staffing
0:48.6	power. You know, once I do the four steps of discipline, once I've done all this, that's the end of the road here.
0:54.8	You've got to go.
0:57.1	I don't care how great a salesperson you are. I don't care how much money you're bringing to me.
0:59.2	You've got to hit the bricks because what I always share to my people is I'm not going to let a cancer take over this company.
1:06.2	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in
1:12.7	various fields, like marketing, sales, hiring, and leadership to find out what's really behind their
1:19.0	success in business. Now, your host, The Home Service Millionaire, Tommy Mello.
1:27.7	Welcome back to the home service expert.
1:29.9	As you guys probably know, my name's Tommy Mello.
1:32.4	And today I have a special guest who's very near and dear to my heart.
1:36.8	He's been on a couple times.
1:38.2	He's also been my consultant, coach.
1:40.4	We still work together.
	...

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