Mastering Client Mindsets for Better Engagement with Dr. Chris Phelps

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 11 April 2025

⏱️ 71 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this conversation, Dr. Chris Phelps shares his journey in dental marketing and the principles of influence that transformed his business. He discusses the importance of commitment within teams, understanding client mindsets, and the techniques of pre-suasion to enhance client engagement. Phelps also emphasizes the implementation of membership plans as a successful strategy in his practice, while addressing the ethical considerations of using influence in business. He also delves into the seven principles of influence, the role of scarcity in marketing, and how to optimize websites for better conversion rates.

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For more information about Dr. Chris Phelps, visit https://www.thephelpsinstitute.com/

Transcript

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0:00.0	I did a direct mail piece and I ran it to the same list of people for 10 years.
0:03.8	And I got a good return.
0:05.0	But after I learned these principles and after I learned how to apply them and amplify these things,
0:10.8	I stripped down that direct mail piece and I rebuilt it and tried to add as many of the influence principles as I could.
0:15.8	And I literally sent it out to the same list I've been mailing to for 10 years, double the new patient count.
0:20.6	So no matter what you're doing, if you haven't added any level of influence, send it out to the same list I've been mailing to for 10 years, double the new patient count.
0:25.6	So no matter what you're doing, if you haven't added any level of influence, all you have to do is add one thing and send it right back out to the same people and you'll get a better response.
0:29.8	Welcome to the home service expert where each week Tommy chats with world class entrepreneurs
0:35.4	and experts in various fields, like marketing, sales,
0:39.1	hiring, and leadership to find out what's really behind their success in business. Now,
0:45.0	your host, the Home Service Millionaire, Tommy Mello. Before we get started, I wanted to share
0:51.0	two important things with you. First, I want you to implement what you
0:54.2	learned today. To do that, you'll have to take a lot of notes, but I also want you to fully
0:58.8	concentrate on the interview. So I ask the team to take notes for you. Just text, note,
1:04.4	N-O-T-E-S, to 888-526-1299. That's 888-526-1299, and you'll receive a link to download the notes from today's episode.
1:17.7	Also, if you haven't got your copy of my newest book, Elevate, please go check it out.
1:22.6	I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states.
1:28.6	Just go to elevate and win.com forward slash podcast to get your copy.
1:33.0	Now let's go back into the interview.
1:34.8	All right, guys, welcome back to the home service expert.
1:36.9	Today is a very special guest.
1:38.6	I got him in the studio.
	...

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