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The Home Service Expert Podcast

Mastering the Art of Negotiation with Chris Voss

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 13 December 2024

⏱️ 77 minutes

🧾️ Download transcript

Summary

Chris Voss is the world's #1 Negotiation Coach and CEO at The Black Swan Group, a negotiation consultancy serving Fortune 500 companies globally. He represented the U.S. in international conferences and served as the FBI’s hostage negotiation representative on the National Security Council’s Hostage Working Group.

In this episode, we talked about negotiation techniques, ethical influence, systems thinking...

Transcript

Click on a timestamp to play from that location

0:00.0

how do you turn an opposition into a collaboration?

0:04.4

And I think that's one of the main secrets in negotiation, because in any deal, and particularly

0:09.6

in the circumstances you're talking about, they want to know how good a partner you're going

0:13.8

to be, how good an ambassador you're going to be. If you can't stand up for yourself,

0:18.2

then how can you stand up for them? Right. And so I think a lot of it is either

0:22.8

intentional or even subconscious testing behavior. You know, how do we disagree and still remain

0:29.5

collaborative? Right. And so how do you test that without making the other side, without offending

0:34.5

the other side? And how do you stand up for yourself? Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs

0:42.2

and experts in various fields, like marketing, sales, hiring, and leadership, to find out

0:48.0

what's really behind their success in business.

0:51.3

Now, your host, The Home Service Millionaire, Tommy Mello.

1:02.8

Before we get started, I wanted to share two important things with you. First, I want you to

1:07.3

implement what you learned today. To do that, you'll have to take a lot of notes,

1:11.4

but I also want you to fully concentrate on the interview.

1:14.9

So I ask the team to take notes for you.

1:16.9

Just text, note, N-O-T-E-S, to 888-526-1299.

1:23.9

That's 888-5-26-1299, and you'll receive a link to download the notes from today's episode.

1:31.6

Also, if you haven't got your copy of my newest book, Elevate, please go check it out.

1:36.5

I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states.

1:42.4

Just go to elevate and win.com

1:44.8

for slash podcast to get your copy.

1:46.9

Now let's go back into the interview.

...

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