S9 E18: Jai Ranganathan, Motive

Code Story: Insights from Startup Tech Leaders

Noah Labhart - Startup Founder & CTO

Tech News, News, Business, Technology, Entrepreneurship, Careers

4.6 • 216 Ratings

🗓️ 2 April 2024

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jai Ranganathan is a typically middle aged man, living in Austin, TX with a couple of kids and a Tesla. He moved to the US when he was 17, to attend the University of Texas. Post that, he spent 25 years in California at different tech businesses. Outside of tech, he enjoys doing activities with his daughters, rock climbing, and playing sports. In 2013, Jai's current CEO saw a huge opportunity for the millions of heavy freight vehicles on the road. He built an app to track service hours, around the time that Jai joined - but, they didn't plan on stopping there. This is the creation story of Motive. Our Sponsors: * Check out Kinsta: https://kinsta.com * Check out Red Hat: https://www.redhat.com * Check out Vanta: https://vanta.com/CODESTORY Support this podcast at — https://redcircle.com/code-story/donations Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Transcript

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0:00.0	We actually started using telematic signals to start scoring drivers.
0:05.0	We had this like fairly sophisticated model that would allow you to detect the true risk of a driver
0:10.0	by looking at how they grow in different parts of the country, in different environments, different weather conditions, things of that nature.
0:16.0	We were very happy with ourselves. We patted us in the back and said, great job, this is fantastic work.
0:20.0	The problem is we didn't fully think through the implications of how this would be used.
0:25.0	And so what this ended up setting up was like a bunch of really bad condolations where
0:28.4	drivers are like, I don't understand why I'm getting penalized.
0:30.9	Honestly, it was very embarrassing.
0:32.4	It was very poor explainability led to a product that was frankly unusable for the purpose it is built to serve.
0:39.8	My name is Jay Raganathan. I'm the chief product officer at Motel.
0:46.6	This is Code Story. A podcast bringing you interviews with tech visionaries.
0:52.3	It's six months moonlighting.
0:53.7	There's nothing on the backcats.
0:55.8	Who share what it takes to change in industry.
0:58.3	I don't exactly know what to do next.
1:00.3	Just took many goes to get right.
1:02.0	Who built the teams that have their back.
1:04.5	The company is its people.
1:06.1	The teams help each other achieve.
1:07.5	Most proud of our team.
1:09.0	Keeping scalability top of mind.
1:11.6	All that infrastructure is a pain.
	...

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