Welcome to the business buffet side dish.

This is a quick snack on a specific area of business.

Today, we will present a concise element you need to run your business.

Remember to visit business buffet.page. page or listen to wherever you get your podcast.

It's snack time.

Today's episode was published on the score website and was written by Dee Hawkins, founder

and CEO of A Better Answer Call Centers.

This is Ed with Business Buffet.

If you work in the service industry, you probably know how tough handling customer complaints

can be.

Holding your own in a conversation with any upset person requires a certain set of social skills.

For many, this kind of situation can be made even harder by the dynamic that exists between an

employee and his customer. Here are some tips to help you handle customer complaints. Hopefully,

these tips help you resolve the issue in a way that leaves both you and the customer happy.

The number one rule?

There's one rule to remember when dealing with unhappy customers.

You want to be on the customer's side.

After all, with any service-based business, the customer is the boss.

Without their patronage, every one of your employees is out of a job, and your business wouldn't exist.

Always remember that the customer's approval is ultimately what you want.

It isn't personal.

Typically, customer complaints aren't directed at any one person.

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