4.8 • 705 Ratings
🗓️ 29 March 2024
⏱️ 98 minutes
🧾️ Download transcript
Joey Coleman is the founder and Chief Experience Composer of Design Symphony – a customer and employee experience branding firm that assists corporations, non-profits, and small businesses in creating breathtaking interactions for the people they serve. He is also an award-winning speaker at both national and international conferences and is the author of the Wall Street Journal bestseller “Never Lose a Customer Again” and the recently released “Never Lose an Employee Again.”
In this episode, we talked about employee retention & appreciation, customer experiences, engagement strategies…
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0:00.0 | I think there are great people out there all the day, all day long. |
0:03.2 | I think there's great people that are working for companies that aren't treating them great, |
0:07.3 | that would happily come work for your company if the pain of changing wasn't greater than the pain of not changing. |
0:16.1 | See, here's the problem. |
0:17.0 | When you're in a job that you don't like, it has to get so bad before you'll decide to quit. |
0:23.6 | And in this day and age, with the way most people are running their personal finances, |
0:27.1 | the responsibilities most people have, the obligations most people have, it's going to take a lot |
0:32.1 | for them to leap and hope the net appears. They'd much rather leap into the next thing almost immediately. |
0:39.5 | And so I think there's an opportunity to your point to begin with the employee experience |
0:45.6 | from a place of recruiting. |
0:47.4 | What is the experience going to be like if I come to work for you, Tommy, if I haven't |
0:51.7 | even applied? |
0:52.7 | How do I get a feel for what that experience is? |
0:55.9 | Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs |
1:01.5 | and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's |
1:07.7 | really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello. |
1:17.6 | Before we get started, I wanted to share two important things with you. |
1:21.1 | First, I want you to implement what you learned today. |
1:23.9 | To do that, you'll have to take a lot of notes, but I also want you to fully concentrate |
1:28.0 | on the interview. So I ask the team to take notes for you. Just text, note, N-O-T-E-S, to 888-5-26-1299. That's |
1:39.0 | 888-5-26-1299, and you'll receive a link to download the notes from today's episode. Also, if you haven't |
1:47.6 | got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted |
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