The Real Reasons Employees Quit — and How to Retain Them

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 22 October 2024

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Unwelcome employee turnover can create big problems for managers, teams, and organizations, so it's important to understand the real drivers of attrition. New research from Ethan Bernstein, associate professor at Harvard Business School, and Michael Horn, cofounder of the Clayton Christensen Institute, points to a host of push and pull forces that cause workers to jump ship and also outlines better retention strategies. They are the coauthors, along with Bob Moesta, of the HBR article "Why Employees Quit" and the book Job Moves: 9 Steps for Making Progress in Your Career.

Transcript

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0:26.0	Coaching Real Leaders takes you inside real life leadership coaching sessions.
0:31.0	Host Muriel Wilkins has advised CEOs for nearly 20 years,
0:35.0	listen in as she helps guests work through their hardest career challenges.
0:39.5	Find new episodes of coaching real leaders wherever you get your podcasts. Welcome to the H-BRAIDICcast from Harvard Business Review.
1:03.0	I'm Allison Beard.
1:05.0	When you're a manager and a valuable team member quits, it can sometimes feel like a personal failure.
1:17.1	What did you do wrong?
1:18.1	What did you miss?
1:19.4	There might also be factors beyond your control that send the person packing, problematic corporate culture,
1:24.8	limited promotion opportunities, better pay elsewhere, or changing family circumstances.
1:30.6	Even for HR or C-suite leaders with a broad view of the organization, it can be hard to understand
1:35.4	patterns of attrition and figure out better ways to retain people.
1:39.8	But our guests today have new research that can help. Over 15 years they studied more
1:44.4	than a thousand job switers from a variety of industries and career stages and
1:48.4	they're here to talk about what drives employees to leave and how employers can get more of them to stay. I'm
	...

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