Turn Employee Feedback into Real Results

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 29 October 2024

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

We live in an age of data. But having powerful tools to gather employee feedback doesn't mean you’ll get powerful results. It’s challenging for executives to turn that feedback into substantive action. New research from Ethan Burris, professor of management at the McCombs School of Business at the University of Texas at Austin, sheds light on how to weed through all the data, make sure workers feel heard, and turn employee insights into real results. Burris is a coauthor of the HBR article "What Companies Get Wrong About the Employee Experience."

Transcript

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1:12.0	Thanks to a tight labor market recently, a growing number of companies have been trying to listen more to their workers. The idea is to
1:15.6	collect employee feedback through pulse surveys, town halls, focus groups, and
1:20.3	message boards, and then leaders use that data to improve retention, spur innovation, and serve
1:27.3	customers better. But too many firms invest in employee feedback and then don't act on it.
1:34.0	And without a meaningful response, those good intentions can actually do more harm than
1:39.2	never asking workers for their perspectives at all.
1:43.0	Today's guest has researched these dynamics for years and for executives and senior leaders,
1:49.0	he can offer research-proven recommendations to get the most out of the investment they make in listening
1:55.0	to their employees.
1:56.8	Ethan Burris is a professor at the Macomb School of Business at the University of Texas
2:01.6	at Austin and with his Macomb school
2:03.8	colleague Benjamin Thomas as well as Kate Keesodi and Don Klinghoffer at
	...

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