The single thing that every organisation should do to fix culture

Eat Sleep Work Repeat

Bruce Daisley

Management, Workplace Culture, Science, Work, Business, Culture, Social Sciences

4.7 • 989 Ratings

🗓️ 7 November 2023

⏱️ 42 minutes

🔗️ Recording | iTunes | RSS

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Summary

Professor Frances Frei is the biggest brain in the field of workplace culture and I was delighted to get another opportunity to talk to her.

She explains the one thing that firms should do to fix their cultures (spoiler: train their managers), why she thinks inclusion is a more important element of culture than just diversity.

The previous episode with Frances Frei

Frances and Anne’s podcast Fixable

Frances’ and Anne Morriss’ new book Move Fast and Fix Things

Quotes from the book that I cited:

“One way to build cynicism quickly in an organisation, something we see all the time, by the way - is to ask people for their input and then do very little with the information they give you (and take a long time to even do that)’

Robert McDonald, former CEO of P&G “Organisations are perfectly designed to get the results they get… if you don’t like the results you need to change the design”.

We're often asked for a summary of how to build a workplace where everyone feels welcome. Our short answer is to recruit great people you don't already know, give them interesting work to do, and invest in them as if your company's future depends on it. If they deserve a promotion, give it to them in a timely man-ner. Don't make them wait. Don't make them go to a competitor to get the role, title, and decision rights they already earned on your watch. And in the name of all that is right and just in the world, pay them fairly and equitably for the work they do.”

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Transcript

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0:00.0	If you run a restaurant in London, you need to know about Square.
0:03.4	The integrated point of sale system built four restaurants.
0:06.7	It's payments, point of sale and reporting all in one.
0:10.1	It also connects your front and back of house, which you nail every order and Square's reporting feature can help you save hours on accounting every week.
0:18.0	Join at Square.com. Square, big in restaurants.
0:22.0	Square Up Europe Limited is authorized by the Financial Conduct Authority under the Electronic
0:26.1	Money Regulations 2011.
0:27.7	Registered reference number 9, psychology and life.
0:42.0	Hello, I'm Bruce Staysley, just me today
0:45.0	today today everyone else was a combination of sick or traveling and we had such a good
0:49.8	guest that we persisted with the interview today Today's guest is Francis Fry. Professor Francis Fry is one of the leading brains at Harvard Business School when it comes to workplace culture.
1:03.0	Interestingly, she started off as a professor of operations,
1:06.0	but she's made herself alongside her partner,
1:09.0	Anne Morris, one of the most indispensable voices when it comes to actually going in and turning around
1:16.6	the culture inside organizations.
1:18.6	I've chatted to Francis on a previous episode and I've included that in the show notes because I'm so
1:24.1	intrigued when organizations like Uber or We Work or Riot Games go wrong they contact
1:30.1	Francis and Anne they bring them in and I'm just really intrigued what does someone do in that
1:35.9	situation what you're going to get from Francis today is the sort of thing that she shares
1:41.1	both in her latest book with Anne called Move Fast and Fix Things.
1:46.1	And that same fixing mentality goes through the optimism in their podcast fixable. All of it is really suggesting that any of us can improve
1:58.2	our workplace cultures and fix them and in fact the spirit of their book is that you can fix far more things
	...

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