The world's top culture doctor: Professor Frances Frei talks Uber, WeWork & more

Eat Sleep Work Repeat

Bruce Daisley

Management, Workplace Culture, Science, Work, Business, Culture, Social Sciences

4.7 • 989 Ratings

🗓️ 6 May 2020

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.com

I've been chasing this conversation for over 2 years and I'm delighted today to talk to the world’s most sought after culture doctor: Frances Frei is the Red Adair of work culture problems.

If something goes wrong at WeWork, Uber or Riot Games there’s one name you call… You’ll be thrilled to hear the brilliant, thoughtful interview Frances gives.

She’s very clear answering:

could Uber have kept Travis Kalanick and solved their problems?
what’s horrifically wrong with 360 appraisals?
what is the first action she takes when she goes into a firm
can anyone be the agent for change in culture?
her feeling on the importance of purpose

Frances and her wife are the authors of a brand new book called Unleashed which recounts their experience at Uber, WeWork and more.

Become a member at https://plus.acast.com/s/eatsleepworkrepeat.

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Transcript

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0:00.0	Hello this is Eat Sleep Work Repeat, I'm Bruce Dasley, it's a podcast about making work better.
0:11.6	Fantastic episode for you today.
0:14.0	Before we talk about that, a couple of parish notices and never really ask people to write
0:17.6	reviews.
0:18.6	That podcast filler that you normally get from other podcasts.
0:22.0	But on this one occasion, I'll ask you to go to
0:24.4	Apple Podcast and write a review. Easy thing to do. If you're on Apple Podcast now just slide down the page
0:31.0	and you can give a five-star rating. The reason why I ask, the last
0:35.0	two I got were rubbish. One guy said I was peddling stuff that was 10 years out of date. I saying I was a bit of a dinosaur.
0:44.0	And someone else said, I interrupted too much.
0:47.0	Well, here's what happens there.
0:49.0	I once met a journalist and she said, you don't interrupt enough.
0:52.0	She said, it's a sign you're not trained and so I
0:55.3	think the one that probably triggered this bad review was when I met Dan cable
1:00.3	who I probably felt like we were having a discussion rather than an interview.
1:06.0	Anyway, bad reviews, own them, but anyway, if you do enjoy this, it's bad enough being on the lockdown, you're not able to go out,
1:15.7	I'm not able to drown my sorrows a couple of my reviews.
1:18.8	I'm like, why do I even bother?
1:20.8	So if you do think that the podcast is better than that sharing a review would help.
1:25.0	Now if you are enjoying this and I've not been doing a lot of episodes in the lockdown
1:30.0	so maybe you're looking for your next podcast fix you might want to check out
1:33.9	secret leaders and their latest special series in times of crisis each week the
	...

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