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WSJ Tech News Briefing

TNB Tech Minute: Uber Sued Over Cancellation Practices

WSJ Tech News Briefing

The Wall Street Journal

News, Tech News

4.61.6K Ratings

🗓️ 21 April 2025

⏱️ 3 minutes

🧾️ Download transcript

Summary

Plus: The Justice Department asks a federal judge to force Google to sell its Chrome web browser. And crypto firms swoop in on the banking world with applications for charters. Katie Deighton hosts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Here's the truth about AI. AI is only as powerful as the platform it's built into. Service Now puts AI to work for people across your business, removing friction and frustration for your employees, supercharging productivity for your developers, providing intelligent tools for your service agents to make customers happier, all built into a single platform you can

0:22.0

use right now. That's why the world works with ServiceNow. Visit ServiceNow.com

0:27.9

slash UK slash AI for people. Here's your TMB Tech Minute for Monday, April 21st. I'm Katie

0:36.1

Dayton for the Wall Street Journal. The Federal Trade Commission

0:39.3

is suing Uber over what it says a deceptive billing and cancellation practices for its Uber

0:44.7

one subscription service. The ride-hailing company is accused of charging consumers without their consent,

0:50.9

failing to deliver promised savings and making it hard for users to cancel. The FTC argues

0:56.7

that users can be forced to navigate as many as 23 screens and take as many as 32 actions in

1:02.8

order to quit the service. Uber said its practices do not violate the law and that cancellations

1:08.5

take most people 20 seconds or less. Also in Washington today,

1:13.5

the Justice Department asked a federal judge to force Google to sell its Chrome web browser

1:18.2

in a bid to loosen its grip on the search engine market. The move is the latest phase of a landmark

1:24.1

antitrust case, in which Google has been accused of operating a monopoly that

1:28.5

controls the Internet. The DOJ is also arguing for a court-order termination of agreements

1:33.8

that make Google the default search engine on smartphones and other devices. Google, meanwhile,

1:39.6

said the proposals would hinder innovation and harm consumers. And, crypto firms are looking to infiltrate America's centuries-old banking system.

1:49.5

We report exclusively that Circle and BitGo are planning to apply for bank charters and licenses

1:54.8

in the wake of President Trump's promise to make America a, quote, Bitcoin superpower.

2:01.0

People familiar with the matter said Coinbase and stable coin company Paxos are considering

2:05.7

similar moves.

2:07.2

A regulatory sign-off would give crypto companies the power to take deposits and offer loans,

2:12.3

like traditional lenders.

...

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