1051: What Would Lu Do?: How to Handle Unrealistic Client Expectations Like a Pro

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Business, Design, Arts

4.8 • 786 Ratings

🗓️ 7 January 2025

⏱️ 34 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today With LuAnn Nigara: Today on A Well-Designed Business, we’re tackling a scenario every designer knows all too well: when a client’s expectations go completely off the rails. What do you do when the budget doesn’t match the vision, the scope keeps growing, and they want you to manage tasks that were never part of the plan? Whether you’re trying to salvage the project or you know it’s time to walk away, this episode will give you the tools to do it like a pro. You’ll learn: ✅ What NOT to do when it’s time to say no. ✅ How to end the relationship with clarity, respect, and professionalism. ✅ Real-world strategies for handling clients who push beyond scope. If you’ve ever felt stuck in this kind of situation, this episode is a must-listen. Tune in now to learn how saying no can protect your time, energy, and reputation—and how it’s the key to building a well-designed business. What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! http://www.luannnigara.com/cob IGNITE Your Interior Design Business Success! Join Donna Hoffman's 3-Day Business Immersion Workshop Series! Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design LuAnn’s University - Register Now!

Transcript

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0:00.0	Jennifer Tocotian knows a very simple truth that your team can either elevate your business or hold it back.
0:10.0	She knows this because she has more than 20 years of proven success in strategic HR and business leadership,
0:17.0	and she knows what it takes to build a high-performing team. And she's here at Luann University,
0:23.5	ready to show you how. In build an exceptional team, Jennifer draws from her experience with
0:28.7	Fortune 500 companies and top interior design firms all over the U.S. to deliver practical tools
0:35.4	for hiring, onboarding, and leading with confidence.
0:39.1	Imagine a team that gets your vision, that exceed your expectation, and drives measurable
0:44.4	results. With Jennifer's expertise, you'll learn how to develop job descriptions that
0:49.2	clarify expectations. You'll learn how to set up systems at work and manage performance
0:54.0	like a pro.
0:55.8	Jennifer's no fluff approach means you'll walk away with tools, strategies, and insights
1:00.0	that work, okay, so that you can finally stop stressing and start leading a team that you love.
1:08.3	Head to Luann University.com and don't wait, okay, because the classes are starting at the end
1:14.4	of January.
1:15.3	We want to make sure that 2025 is your year.
1:19.5	Go to Luanuniversity.com to learn more.
1:22.0	Thank you. Welcome to a well-designed business.
1:35.5	My name is Luann Nygaara, and I'm so glad you found this podcast.
1:39.4	Together with my husband, Vince, and our partner, Bill, we have grown our company Window Works from the ground up.
1:45.1	So I know and I understand the challenges you face in running your interior design business.
1:51.0	I also know that your talent alone isn't enough to ensure your success. So on this podcast,
1:57.7	we talk about strategies and practical steps to help you grow your business.
	...

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